Manvi Kapoor
Summary
Motivated Store Manager practiced in customer relations, sales, and inventory control. Demonstrated skill at improving store operations, increasing top-line sales, and reducing costs. Successful at sales growth, customer growth, budgets and goals. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Sr.Healthcare Recruiter
E team
Gr. Noida
09.2023 - 07.2024
- Maintained a database of potential candidates for future openings.
- Assessed applicant qualifications against job requirements; evaluated credentials such as education level or certifications.
- Created training documents outlining processes for recruiting healthcare personnel.
- Maintained relationships with hiring managers to understand their staffing needs and ensure successful onboarding of new hires.
- Collaborated with other departments to create job postings that accurately reflect the position's duties and responsibilities.
- Conducted in-depth interviews with candidates to assess qualifications, skills, and job compatibility.
- Developed and maintained a talent pipeline for critical and hard-to-fill positions.
- Conducted thorough screenings and interviews to assess candidate qualifications and fit.
- Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
- Provided timely and constructive feedback to candidates throughout the recruitment process.
- Utilized applicant tracking systems (ATS) to streamline recruitment processes and maintain candidate data.
- Maintained a strong network of healthcare professionals to fill clinical and non-clinical roles efficiently.
- Utilized various sourcing techniques including social media, job boards, and professional networks to attract top talent.
- Developed active and passive candidate pipelines through research, networking and screening.
- Coordinated with hiring managers to understand specific job requirements and desired qualifications.
- Negotiated employment terms and offers with selected candidates, balancing organizational budgets and candidate expectations.
- Developed job postings and advertised positions to attract qualified candidates.
- Scheduled interviews between the hiring manager and potential candidates.
Store Manager
Sephora (Arvind Lifestyle)
04.2022 - 01.2023
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Developed relationships with suppliers to negotiate better prices.
- Implemented efficient systems for tracking stock movement.
- Organized promotional events to increase product awareness.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Store Manager
Armani Exchange (Lucknow )
08.2021 - 04.2022
- Preparing monthly sales and stock reports.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Store Manager
Da Milano Pvt ltd. and Rosso Brunello. (Delhi)
10.2019 - 04.2020
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager
Vanhuesen women Aditya Birla group ( Dehradun)
04.2016 - 09.2018
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Calvin klein Eutopia (Dehradun)
04.2015 - 03.2016
- Taking care & managing the team of 07 people the store located in Dehradun
- Managing all store operations,sales target, Vm of the store along with public relations there by leading onto brand identity.
Retail store manager
Wills lifestyle (ITC LRBD) Dehradun
08.2013 - 01.2015
- Taking care & managing the team of 07 people the store located in Dehradun
- Managing all store operations,sales target, Vm of the store along with public relations there by leading onto brand identity.
Education
Master in Business Administration - Marketing and Communication
JRN university
B.A - Graduated
HNB GARHWAL UNIVERSITY
Skills
- Store Merchandising
- POS Systems
- Payroll Management
- Risk Management
- Supply Ordering
- Employee Training
- Promotional planning
- Report Generation
- Talent Recruitment
- Team Development
- Store operations oversight
- Customer Service Management
- Policies and Procedures
- Program implementation
- Customer Relations
- Team motivation
- Friendly and Positive
- Reliable
- Sales professional
- Customer Service
- Product Merchandising
- Team Leadership
- Staff Supervision
- Store opening and closing procedures
- Employee supervision and motivation
- Employee Scheduling
- Relationship building and management
- Inventory Control
- Opening and closing procedures
- Recruitment and hiring
- Recruiting and Hiring
- Sales Analysis
- Store Opening and Closing
- Operations
- Staff Management
- Accurate Cash Handling
- Salary Negotiation
- Resume scanning
- Talent management
- Talent Acquisition
- Recruitment
- Outbound Calling
- Applicant sourcing
- Job Applicant Interviews
- Cross-Functional Teamwork
- Recruiting and Sourcing
- International recruiting
- Candidate pipeline development
- Client Relationship Management
- Community Networking
- Applicant Tracking Systems
- Database creation
- Candidate pre-screening
- Online Job Boards
- Candidate Screening
- Networking
- Social Media Recruiting
- Cold-calling
Accomplishments
- Maximum times 100% result in mystery audit.
- Zero pilferage store for 1.5 year ( van huesen)
Personal Information
- Date of Birth: 10/21/89
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English
- Punjabi
References
Available upon request
Hobbies and Interests
- Listening music
- Reading
Timeline
Sr.Healthcare Recruiter
E team
09.2023 - 07.2024
Store Manager
Sephora (Arvind Lifestyle)
04.2022 - 01.2023
Assistant Store Manager
Armani Exchange (Lucknow )
08.2021 - 04.2022
Store Manager
Da Milano Pvt ltd. and Rosso Brunello. (Delhi)
10.2019 - 04.2020
Store Manager
Vanhuesen women Aditya Birla group ( Dehradun)
04.2016 - 09.2018
Store Manager
Calvin klein Eutopia (Dehradun)
04.2015 - 03.2016
Retail store manager
Wills lifestyle (ITC LRBD) Dehradun
08.2013 - 01.2015
Master in Business Administration - Marketing and Communication
JRN university
B.A - Graduated
HNB GARHWAL UNIVERSITY
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