Summary
Overview
Work History
Education
Skills
Timeline
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Manvi Sharma

Ghaziabad

Summary

Dynamic customer service professional with a proven track record at Paytm, excelling in problem resolution and effective communication. Recognized for enhancing team performance through innovative solutions and consistently maximizing customer satisfaction. Skilled in email management and dedicated to delivering quality service that meets performance benchmarks.

Overview

7
7
years of professional experience

Work History

Senior Associate

Paytm
Noida
08.2023 - Current
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted other departments with resolving any outstanding client issues.

Customer Experience Management

HDFC ERGO
Noida
12.2022 - 08.2023
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.

Senior Executive Customer Service

Ienergizer
Noida
01.2021 - 11.2022
  • Facilitated communication between client and new employees throughout the onboarding process.
  • Analyzed employment-related data and prepared reports.

Customer Service Representative

Spectrum Talent Management
Noida
10.2020 - 01.2021
  • I had to leave the organization after completing three months, as I was asked to report to the office suddenly due to client requirements, and because of the COVID peak, I was left with no other option but to leave the organization without serving the notice period. Hence, I do not possess any relieving documents from the organization.
  • Generated leads through cold calling, referrals, and other marketing initiatives.

Customer Care Executive

ZADEX TECHNOLOGIES INDIA
Ghaziabad
09.2020 - 10.2020
  • Consulted with customers regarding needs and addressed concerns.

Assistant Executive Customer Service

Ienergizer
Noida
03.2018 - 06.2019
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Consulted with customers to resolve service and billing issues.

Education

Bachelor of Arts -

SOL Delhi University
New Delhi
10-2021

Skills

  • Customer service
  • Problem resolution
  • Email management
  • Performance metrics

Timeline

Senior Associate

Paytm
08.2023 - Current

Customer Experience Management

HDFC ERGO
12.2022 - 08.2023

Senior Executive Customer Service

Ienergizer
01.2021 - 11.2022

Customer Service Representative

Spectrum Talent Management
10.2020 - 01.2021

Customer Care Executive

ZADEX TECHNOLOGIES INDIA
09.2020 - 10.2020

Assistant Executive Customer Service

Ienergizer
03.2018 - 06.2019

Bachelor of Arts -

SOL Delhi University

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Manvi Sharma