Manvi Gupta

SPM Implementation & ERP Transformation Projects

• Defined project scope, objectives, governance structure, and communication cadence in collaboration with stakeholders.
• Directed day-to-day execution using the Scrum framework, ensuring agile delivery across cross-functional teams.
• Monitored progress, identified bottlenecks, and implemented corrective actions to keep projects on track.
• Managed resource onboarding/offboarding and optimized allocation within budget constraints.

Target Operating Model (TOM) Assessment & ERP Vendor Selection

• Led TOM assessment for SCM and Finance workstreams, including project planning, RAID oversight, and weekly reporting.
• Oversaw ERP vendor selection (RFP process): authored functional/technical requirements, developed scoring criteria, launched RFPs, and compiled evaluation reports.
• Partnered with leadership to align vendor selection with strategic objectives.

Legal Entity Operationalization

• Developed and continuously monitored project plans, tracking deliverables and coordinating team activities.
• Established governance processes, mitigated risks, and managed documentation/workpapers.

SOX on Demand Program Manager

• Collaborated with business leaders to define KPIs, governance guidelines, and standardized process documentation.
• Conducted financial trend analysis, calculated cost per control, and monitored budget vs. actuals.
• Produced comprehensive status reports, maintained RAID logs, and managed engagement documentation using iManage and IPP.
• Partnered with leadership to align vendor selection with strategic objectives.

SAP Successfactors Technology Operations

• Directed end-to-end management of SuccessFactors Global LMS, delivering application support to 85+ KPMG firms worldwide.
• Provided HR technology support across GPS, Kenexa, Global Mobility, and VC Operations.
• Ensured compliance with SLAs, produced monthly/quarterly performance dashboards, and developed improvement plans for leadership review.
• Managed client escalations, communicated outage impacts, and maintained strong stakeholder relationships.

Project Management & Implementation

• Orchestrated the ServiceNow Go-Live (2017), overseeing planning, execution, and stakeholder communication.
• Conducted feedback calls with 87 member firms, achieving a 96% CSAT score and driving service enhancements.
• Served on the Change Board, managing change requests including impact/cost analysis and implementation.
• Led the PMGM & LMS merge project, consolidating two SuccessFactors instances into BizX.
• Designed and deployed the Learning Academy, creating self-paced content and job aids.
• Delivered end-to-end implementations for 80+ KPMG firms, including requirement gathering, connector management, system demos, deployment, and hypercare support.

People Management

• Partnered with HR to plan recruitment, maintain candidate pipelines, and onboard new hires.
• Designed training programs, facilitated workshops, and provided one-on-one coaching to support career development.
• Supervised work allocation, enforced standards, and reduced single points of failure through cross-training.

SuccessFactors (SF) Technical Expertise

• Hands-on expertise in system architecture, implementation, and testing across all phases (requirements, design, deployment, hypercare).
• Configured administrator tools, role-based permissions, connectors, notifications, and branding elements.
• Experienced in advanced configurations: performance rating scales, goals, route maps, competencies, calibration, and governance workflows.

Learning & Development Initiatives

• Developed tailored learning programs to enhance employee skills and performance.
• Conducted needs assessments, aligned training with organizational goals, and facilitated workshops to drive engagement.
• Measured training effectiveness via feedback and performance metrics, ensuring continuous improvement.
• Mentored junior consultants, and led cross-functional projects to integrate innovative learning solutions.

• Launched a homemade crafts business and promoted products through exhibitions and summer camps.

Learning Advisor

• Oversaw non-technical Learning & Development (L&D) initiatives, ensuring alignment with organizational goals by coordinating facilitators, scheduling participants, and managing training logistics. Served as a super user for the SABA Learning Management System, maintaining records, providing real-time data entry, and handling reporting and system administration. Collaborated with HR, Logistics, Operations, and business leaders to facilitate training and onboarding, produced and analyzed training reports, and ensured compliance with company and information security policies.