MANVILLE SOANS

• Currently working as Senior Claims Analyst for claims team property and casualty (World wide) also includes knowledge of construction and energy business.
• Profile includes, working as an intermediary between the insurer and client/insured/adjuster, providing necessary information, resolving queries and chasing for timely updates via e-mail or over the phone
• Effectively handling claims, meeting the defined Service Level Agreement (SLA) targets which are specific to the Business Unit.
• Maintaining proper documentation on claim files as per the standard procedures.
• Communicating with the Brokers and claim advocates to target and resolve static claims and complex queries.
• Also, regularly monitoring payment of claims to ensure quick transfer of funds to the client and to maintain high levels of service excellence.
• Mentoring the associates who are lacking technical knowledge by resolving queries, transferring knowledge & expertise so as to contribute to the overall performance of the team
• Performing checks on work processed by trainees / junior technicians to ensure quality parameters are met.
• Served as a subject matter expert on complex claim cases, offering consultation and guidance to colleagues in need of assistance.
• Involved in project of static file reduction.
• Assessing work performance for other colleagues within the team.
• Taking up additional responsibility apart from the portfolio handled. Keeps Manager informed of non-routine issues, making recommendations to resolve these matters where appropriate
• Motivating people within team towards exceeding client expectations.
• Followed internal claims processing procedures, ensuring high-quality assurance standards.
• A high degree of independent judgment for decision making and problem solving
• Self-motivated to develop technical knowledge and soft skills through self-directed learning.
• Increased accuracy in claims assessment through thorough investigation and diligent documentation of claim details.
• Improved customer satisfaction by consistently resolving complex claims in a timely and professional manner.
• Provided exceptional customer service by addressing client concerns promptly and maintaining open lines of communication throughout the claims process.
• Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.

• The job involves processing of US payroll's, I was part of team that was involved in successfully migrating/transitioning a Workforce Administration Process

• Currently working in Offcycle payroll process Processing Manual Negative Adjustment, Reversals, running queries and rectifying errors, creating check log on daily bases, cross trained on termination and overpayment.

• The job involves collection of debit memos from agency for United Airlines
• It's a semi voice process where we need to contact the travel agency via calls, email and fax
• Instrumental in bringing the UATP (United Air Travel Plan) data process in Mumbai.
• Cross trained in employee pass locked, where I have to provide them with their user ID and password if they have forgotten or misplaced it.
• Training and mentoring new staff on the Debit Memo Collection and UATP process.
• Attaining daily, weekly and monthly targets specified by the process.
• Adhering to the schedule as prescribed by the TL.
• Conveying the client requirements to the team with regards to the process.
• Conducting team briefings.
• Providing the feedback to the process officers at the end of the day.

• Worked for Delta Airlines in reservation and Sky miles, on Calls for 6 months and later transferred to back office in online customer service.
• Department, where I had to solve the query of passenger regarding the website.
• Also, worked as customer care manager where I used to handle complains of passenger who had already taken their flight.

• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.