Work Preference
Summary
Overview
Education
Work History
Certifications Awards
Hobbies and Interests
Languages
Timeline
Skills
Generic
MANVIR SINGH
Open To Work

MANVIR SINGH

Khanna

Work Preference

Desired Job Title

Customer Operations SpecialistHR InternSales and Marketing Executive

Important To Me

Career advancementCompany CultureWork-life balancePersonal development programsFlexible work hoursWork from home optionHealthcare benefitsPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekPaid sick leave401k match

Summary

Dynamic Customer Operations Specialist at Eclerx Services Limited with a proven track record in enhancing customer satisfaction and resolving inquiries efficiently. Skilled in team collaboration and data presentation, I developed training materials that improved onboarding processes, driving operational excellence and fostering strong client relationships.

Overview

3
3
years of professional experience

Education

Master's - Business Administration

Chandigarh University
Gharuan
04-2024

Bachelors - Business Administration

A.S.Group of Institutions
Khanna
01-2022

Intermediate - Khanna

Atam Manohar Jain Sr Sc. School
Khanna
01-2018

Matriculation - Khanna

Robin Model HighSchool
Khanna
03-2016

Work History

Customer Operations Specialist

Eclerx services limited
Chandigarh
03.2025 - 08.2026
  • Coordinated with cross‑functional teams to resolve customer issues and improve response efficiency.
    Handled customer inquiries through phone, email, and chat while maintaining high service standards.
    Processed orders, refunds, cancellations, and warranty requests according to operational protocols.
    Assisted in onboarding new team members and participation in client huddles.

Sales and Marketing Executive

S.K.Minerals and Addictive
01.2025 - 03.2025
  • Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.
    Oversee market research to identify emerging trends, customer needs, and competitor strategies.
    Negotiated with traders and manufacturers to close business deals.

HR Intern

MYRECRUE RECRUITMENT CONSULTANCY
06.2023 - 07.2023
  • Screened resumes to identify qualified candidates for client positions.
  • Scheduled interviews to align candidate capabilities with client requirements.
  • Collected client feedback to enhance recruitment strategies and processes.

Certifications Awards

  • Speech Competition Winner
  • Debate Competition Winner
  • Cricket Winner at Zonal level 2017-18
  • Cricket Winner at Zonal level 2018-2019
  • Google Generative AI Certification - Coursera
  • Introduction to Financial Analysis - Coursera [Illinois Certification]
  • NPTEL Certifications: [Production and operations management], [Strategic Management for Competitive Advantage]
  • Runner-up in cricket competition
  • Participation in enhancing EI
  • Participation in NSS CAMP
  • Letter of honor at religious competition

Hobbies and Interests

  • Traveling
  • Reading
  • Podcast
  • Sports

Languages

  • Hindi
  • Punjabi
  • English

Timeline

Customer Operations Specialist

Eclerx services limited
03.2025 - 08.2026

Sales and Marketing Executive

S.K.Minerals and Addictive
01.2025 - 03.2025

HR Intern

MYRECRUE RECRUITMENT CONSULTANCY
06.2023 - 07.2023

Master's - Business Administration

Chandigarh University

Bachelors - Business Administration

A.S.Group of Institutions

Intermediate - Khanna

Atam Manohar Jain Sr Sc. School

Matriculation - Khanna

Robin Model HighSchool

Skills

  • Customer Engagement
    Issue Resolution
    Customer Support Operations
    Data Analysis & Reporting
    Team Collaboration
    Active Listening
    Problem Solving
    Microsoft PowerPoint
    Decision Making
    Analytical Thinking

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