Manya Singh Rajawat
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Investigation Specialist (CAP)
Amazon
Nagpur
07.2024 - 03.2026
- Assisted customers with inquiries and product information efficiently.
- Resolved complaints by identifying issues and offering appropriate solutions.
- Maintained knowledge of current promotions and services for customer assistance.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Cs associate
Flipkart
Gwalior
04.2021 - 12.2023
- Analyzed customer feedback to enhance user experience and drive product improvements.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Developed and maintained relationships with clients and vendors.
- Identified needs of customers promptly and efficiently.
- Managed order processing and fulfillment to ensure timely delivery for customers.
Education
Bachelor of Science - Biology
Jiwaji University
Gwalior, India 08.2023 - 03.2026
Skills
- Customer relationship management
- Team collaboration
- Time management
- Multitasking and organization
- Senior leadership support
- Product and service solutions
- Conflict resolution
- Adaptability and flexibility
- Multi-line phone talent
- Positive and professional
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Awards for quarterly performance excellence ( 2 times ) in Amazon cap team
Timeline
Investigation Specialist (CAP)
Amazon
07.2024 - 03.2026
Bachelor of Science - Biology
Jiwaji University
08.2023 - 03.2026
Cs associate
Flipkart
04.2021 - 12.2023