Summary
Overview
Work History
Education
Skills
Timeline
Generic
Manyaa Jeslani

Manyaa Jeslani

Noida

Summary

Well-qualified banking proffesional focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills . Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Adhering to security protocols. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage experience in related roles to excel in a dynamic position with your company.

Overview

6
6
years of professional experience

Work History

Personal Banker (BA3)

Barclays
Noida
06.2022 - Current
  • Provided customer service to clients, including answering questions and resolving issues.
  • Ensured equitable resolution of customer disputes while safeguarding bank's interests.
  • Monitored changes in laws related to banking policies and procedures.
  • Participated in training sessions regarding new banking products or services.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Assisted in developing best practices for handling disputes efficiently and effectively.
  • Responded to customer inquiries regarding billing issues or other concerns.
  • Analyzed transactions for potential fraud or errors.
  • Facilitated dispute resolution by documenting processes and investigation outcomes.
  • Generated reports on dispute status, disputed items, and resolutions.
  • Assisted in the development of dispute resolution procedures and policies.
  • Worked as a team support specialist in a temporary role.
  • Analyzed customer feedback data to identify trends or common problems that needed attention from management.
  • Mentored junior staff on customer service techniques, problem-solving strategies, and product knowledge.
  • Created reports that tracked customer satisfaction levels and highlighted areas in need of improvement.
  • Developed plans for team growth and identified areas of improvement.
  • Resolved escalated customer inquiries in a timely manner.
  • Trained new employees on company policies and procedures related to customer service.
  • Ensured compliance with applicable laws, regulations, policies, and procedures.
  • Performed detailed analysis of financial transactions to identify suspicious activity.
  • Currently working as an expert support, where I am supporting onshore and offshore teams with complex queries.

Technical Associate

Tech Mahindra Noida
Noida
11.2021 - 06.2022
  • Working as a technical support for Netgear.
  • Dealing with routers (on Rip protocol), DSL cable modems, switches, hubs, business, and home products. Troubleshoot products with DHCP, DNS, IPV4, IPV6, port forwarding, mesh systems, VLAN, port aggregation, subnet masking.
  • Created knowledge base articles for commonly encountered issues and solutions.
  • Responded to customer inquiries in a timely manner, while adhering to service level agreements.
  • Trained users on how to use various software applications or operating systems.
  • Configured and maintained network equipment, such as routers, switches, and firewalls.
  • Resolved escalated cases from junior team members in a timely fashion.

Admission Counselor

Superhouse Education Foundation
kanpur
11.2019 - 04.2020
  • Admission counselor in the school
  • Completed the given target.
  • Provided prompt and courteous assistance to customers
  • Taken care of the administrative work.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Responded promptly and professionally to inquiries from clients via phone calls or emails.
  • Compiled detailed reports summarizing interventions conducted and outcomes achieved.

Technical Support

Concentrix Pvt Ltd
Gurgaon
05.2018 - 04.2019
  • Processed support requests received for technical assistance on a wide range of iOS software-related issues.
  • Installed, configured, tested, maintained, monitored, and troubleshot iOS products, including iPhones and iPads.
  • Provided feedback about user experience design changes during the development phase for upcoming releases.
  • Assisted users in recovering data from lost or damaged iOS devices using available recovery tools.
  • Utilized skills as a quality analyst during my secondment assignment
  • Maintained records of inspection results and generated statistical analysis of quality control findings.
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Analyzed existing application functionality against customer requirements, ensuring compliance.
  • Created comprehensive test cases based on technical specification.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.

Education

BA Hons (History) -

University Of Delhi
01.2018

12th -

Delhi Public School, Kalyanpur
01.2015

Skills

  • Communication
  • Leadership skill
  • Diverse Group
  • Presentation
  • Good listening skills
  • Computer Networking
  • MS Excel
  • Banking
  • Regulatory Compliance
  • Strong Presentation
  • MS Office proficiency
  • Report Writing
  • Performance Management
  • Operations Management
  • Time Management

Timeline

Personal Banker (BA3)

Barclays
06.2022 - Current

Technical Associate

Tech Mahindra Noida
11.2021 - 06.2022

Admission Counselor

Superhouse Education Foundation
11.2019 - 04.2020

Technical Support

Concentrix Pvt Ltd
05.2018 - 04.2019

BA Hons (History) -

University Of Delhi

12th -

Delhi Public School, Kalyanpur

Similar Profiles

CREATE PROFILE
Manyaa Jeslani