Manzoor Illahi
Reservations & Ticketing
Chennai
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Reservations Supervisor
Ethiopian Airlines,GSA
Chennai
02.2018 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Resolved various issues and discrepancies for customers.
Senior Travel Consultant
Pricol Travel
Chennai
03.2017 - 01.2018
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Handled sensitive personal data with discretion.
- Provided useful travel materials such as guides, maps and event programs.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Used company and vendor marketing resources to educate customers and close sales.
- Implemented targeted marketing campaigns to further grow client base, resulting in [Number]% increase.
Senior Travel Consultant
Aster Holidays
Chennai
10.2014 - 02.2017
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Handled sensitive personal data with discretion.
- Provided useful travel materials such as guides, maps and event programs.
Counter Supervisor
Al Tayyar Travel Group
Gizan
04.2008 - 02.2014
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
- Managed overall operation of wholesale and retail counter for productive counter operations.
- Developed new wholesale and retail customers through direct advertising and promotional campaigns.
Education
Bachelor of Arts - Arabic
Madrasa E Azam Hr Seconday School
Chennai 01.2004 - 04.2007
Reading Books & Cricket
In my free hours use to play cricket or reading islamic books
Reading Books & Cricket
In my free time i use to play cricket or reading Islamic books..
Timeline
Reservations Supervisor
Ethiopian Airlines,GSA
02.2018 - Current
Senior Travel Consultant
Pricol Travel
03.2017 - 01.2018
Senior Travel Consultant
Aster Holidays
10.2014 - 02.2017
Counter Supervisor
Al Tayyar Travel Group
04.2008 - 02.2014
Bachelor of Arts - Arabic
Madrasa E Azam Hr Seconday School
01.2004 - 04.2007
Similar Profiles
Marvin Cuevas AbalosMarvin Cuevas Abalos
Sales Executive & Operation for Airlines GSA at Al Sawan Trade, Transport, and Tourism Co. GSA for Ethiopian Airline, Philippine Airlines, Royal Jordanian and Yemen AirwaysSales Executive & Operation for Airlines GSA at Al Sawan Trade, Transport, and Tourism Co. GSA for Ethiopian Airline, Philippine Airlines, Royal Jordanian and Yemen Airways
Sundar PurushSundar Purush
Sales Manager at Translanka GSA SriLankan AirlinesSales Manager at Translanka GSA SriLankan Airlines
Machmul M MachmudMachmul M Machmud
Senior Sales Executive & Business Development at Tripuri Group (GSA of TATA SIA Airlines Limited)Senior Sales Executive & Business Development at Tripuri Group (GSA of TATA SIA Airlines Limited)
FENNY DANIEL PFENNY DANIEL P
Associate Manager - HR at IVY Mobility SolutionsAssociate Manager - HR at IVY Mobility Solutions
Sudhan SivakumarSudhan Sivakumar
Civil Engineering Project Manager at Jayashanthi BuildersCivil Engineering Project Manager at Jayashanthi Builders