MANZOOR MOHD

• Analyzed market trends to support strategic business decisions.
• Collaborated with cross-functional teams to streamline operational processes.
• Educated clients on mortgage products, rates, and terms during consultations.
• Prepared loan documentation and ensured accuracy before submission.
• Handled a diverse range of accounts, focusing on late-stage collections, and the recovery of debts exceeding 80%.
• Manage and focusing on 90+ DPD cases collections to recover outstanding debts.

Debt Management:

• Handle overdue accounts, ensuring timely recovery of debts while maintaining professional relationships with customers.
• Managed customer 30 - 60 - 90+ accounts and resolved outstanding payment issues.
• Conducted regular follow-ups on overdue accounts to ensure timely payments.
• Analyzed account histories to identify patterns in delinquency and recommend actions.
• Collaborated with team members to improve collection strategies and processes.
• Investigated customer accounts to ensure accuracy of balances due.

• Assisted customers in selecting products tailored to their health and wellness needs.
• Educate to the customers about nutritional products and their benefits for overall health.
• Conducted product demonstrations to promote features and benefits effectively.