Maphishisha Nongbri
Mumbai
Summary
Accomplished professional specializing in client relationship management and conflict resolution. Proven ability to enhance team performance through effective communication and collaboration. Expertise in navigating dynamic environments while consistently achieving quality results. Committed to continuous learning and adapting to evolving workplace demands. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
TC Global
Mumbai
09.2024 - Current
- Engaged with client partners to foster strong business relationships, handling 25 universities in the UK, Australia, New Zealand, Germany, Singapore and Ireland.
- Supported internal teams to ensure seamless project execution.
- Built and maintained partner relationships for long-term collaboration
- Created comprehensive reports on account performance and presented them to senior management.
Regional Recruitment Manager
University of the West England Bristol (MSM)
Mumbai
10.2023 - 09.2024
- Conducted regular training programs for counselors to maintain competitive knowledge.
- Supported channel partners in recruitment events to enhance collaboration.
- Developed and maintained effective relationships with agents, counselors, and prospective students.
- Collaborated closely with admission, CAS, and UWE international teams for agent onboarding.
- Interviewed students from Haryana, Punjab, and Gujarat to assess credibility.
- Trained agents on UWE Bristol product knowledge to improve service delivery.
- Organized seminar for agent appreciation in Ahmedabad to strengthen partnerships.
- Facilitated nursing conference in Kochi and offer holder session at British Council in New Delhi.
Senior Counsellor U.K
IDP Education
Mumbai
04.2019 - 10.2023
- Managed end-to-end processes for Australia and UK from application to visa assistance at Edwise International.
- Provided guidance on statements of purpose and shortlisted applicants effectively.
- Collaborated with IDP Education, enhancing service delivery from February 2022 to October 2023.
Marketing and Communications
Bricsa Consulting
Mumbai
02.2018 - 03.2019
- Conducted research and gathered data for project development.
- Coordinated with clients to align objectives and expectations.
- Supervised corporate communications, public relations, and marketing initiatives.
- Secured endorsements and media partnerships for international conferences through targeted outreach.
- Managed communications among clients and stakeholders to ensure project transparency.
- Maintained organized data for effective project tracking and reporting.
- Fostered relationships with key stakeholders to enhance project visibility.
Programme Co Ordinator
IEIBS Akademia
Mumbai
06.2016 - 01.2018
- Training Post Graduate students on Communication Skill.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handle admissions and Co ordinating with visiting faculty
- Handle Assignments of students
Corporate Communications
WCRC Leadrs
Mumbai
11.2014 - 12.2015
- Conducted research on current corporate communications trends to maintain industry relevance.
- Managed client servicing before and after events to enhance satisfaction.
- Facilitated effective corporate communications to strengthen stakeholder relationships.
Education
Master of Arts - Mass Communication
Kischinchand Chellaram College
Mumbai (University Of Mumbai)01.2014
B.M.M - Adversting
Wilson College
Mumbai (University of Mumbai)01.2010
XII - Arts
Seven Set Annexe Higher Secondary School
Shillong Meghalaya 01.2007
Skills
- Educational counseling techniques
- Client relationship management
- Effective communication
- Knowledge of UK and Australian universities
- Adaptability
- Goal orientation
- Agent training
- Problem-solving skills
- Commitment to quality service
- International student recruitment
- Professional networking
- Customer relationship management (CRM)
- Lead conversion strategies
- Attention to detail
- Staff training and motivation
- Multitasking abilities
- Relationship building
Awards
Outstanding Performance, 2020, Edwise International
Certification
- IDP Education Certified UK counsellor
Timeline
Account Manager
TC Global
09.2024 - Current
Regional Recruitment Manager
University of the West England Bristol (MSM)
10.2023 - 09.2024
Senior Counsellor U.K
IDP Education
04.2019 - 10.2023
Marketing and Communications
Bricsa Consulting
02.2018 - 03.2019
Programme Co Ordinator
IEIBS Akademia
06.2016 - 01.2018
Corporate Communications
WCRC Leadrs
11.2014 - 12.2015
Master of Arts - Mass Communication
Kischinchand Chellaram College
B.M.M - Adversting
Wilson College
XII - Arts
Seven Set Annexe Higher Secondary School
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