Sana Pathan

• Identified improvement opportunities to effectively meet customer and business needs.
• Analyzed user needs, system functionality, and workflow to determine optimal software solutions.

Microsoft Dynamics 365 F&O:

• Analyzed business processes to identify areas for improvement utilizing Microsoft Dynamics AX functionality.
• Performed configuration of modules including financials, inventory management, accounts payable and receivable, sales order processing, purchasing, production control and project accounting.
• Recognized enhancement opportunities in current monitoring systems and applied modifications. Created dashboards using Grafana for real-time visualization of system metrics.
• Delivered training sessions on the usage of Microsoft Dynamics AX applications.

SQL Database Server:

• Monitored and optimized database performance using indexes, stored procedures, triggers, and other techniques.
• Created custom reports using SQL queries from the Object Server database for operational purposes.
• Created and monitored performance metrics to keep databases functioning at optimal capacity.

ServiceNow:

• Coordinated with vendors and third-party providers for integration projects involving ServiceNow applications.
• Configured security access rights to ensure data integrity and confidentiality across multiple locations.
• Resolved customer inquiries regarding system operations through research and analysis.

SAP BASIS:

• Gathered business requirements for SAP reporting and functionality enhancements.