Maqsood Alam

Experienced Customer Care Executive with a proven track record in effectively managing and resolving a high volume of 50 customer queries daily, consistently maintaining an impressive 90% satisfaction rate. Collaborated seamlessly across teams to identify and implement process improvements, resulting in a remarkable 20% increase in overall efficiency. As a Security Guard, successfully implemented and enforced protocols that significantly reduced unauthorized access by 20% and conducted regular patrols, leading to a notable 15% decrease in security incidents. Excited to leverage these valuable skills and drive impactful results in a new opportunity.