Summary
Overview
Work History
Education
Skills
Languages
Projects
Personal Information
Accomplishments
Timeline
Generic

Marcel Isaac

Tirumalagiri

Summary

A results-driven professional with a robust skill set encompassing excellent communication, stakeholder management, and the ability to conduct thorough root cause analysis and document findings effectively. I possess a strong track record in generating actionable insights that inform strategic decision-making, coupled with proven leadership and people management capabilities. As a skilled coach and mentor, I excel in nurturing talent and fostering high-performing teams.
My expertise extends to leadership roles where I have demonstrated critical thinking, a strong work ethic, and adept time management skills. I leverage my technical skills alongside Google Sheets proficiency for comprehensive performance monitoring and data analysis.
I am dedicated to driving organizational success through innovative solutions and collaborative leadership, ensuring alignment with stakeholder expectations and operational excellence.

Overview

3
3
years of professional experience

Work History

Subject Matter Expert - SQRC II Specialist

Uber
Hyderabad, TG
10.2023 - Current
  • Operations & Escalations Support: Handle any consults or escalations (Phones or bliss) as the expectation is to have the subject matter expertise in the LOB. Ability to handle issues/situations that do not have existing logic.
  • Nesting Support: Policy updates and floor support for Nesters/ nUbers during transition to production and getting them prepared for Production.
  • Project Management: SMEs are also going to be tasked to initiate and implement performance improvement projects for focus COSes or the entire LOB as needed.
  • Queue Management: Manage multiple queues to ensure productivity across the LOB

COE Specialist 1

Uber
Hyderabad, TG
07.2022 - 10.2023
  • Involved in investigating and resolving fraud and risk analysis of earner and spender accounts.
  • Respond to account take over, fraud-related concerns via email.
  • Multitask and meet the responsibilities by end of the day.
  • Suggest and make recommendations for process improvements/changes.
  • Raise concerns/issues to ensure better management of customer experience.

Content Writer

FREELANCE CONTENT WRITER
Hyderabad, TG
09.2021 - 06.2022
  • Academic Content Writing involving discussions, research articles, assignments.
  • Created content for online publications
  • Completed accurate and polished formatting in line with publishing standards prior to submission
  • Managed competing deadlines with efficiency
  • Wrote and edited high-quality content and visually impact programs under deadline pressure with exciting, captivating, and authentic approach
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Edited and proofread content to confirm proper grammar, quality and consistency with AP style.

Content Creator And Digital Marketing Intern

Schoolmojo
Hyderabad, TG
  • Worked as an intern for an online educational startup company
  • Generating leads and potential clients and created social media content in the form of creatives.

Education

Bachelor's Degree in Mechanical Engineering -

St. Martin's Engineering College
Hyderabad, TG
01.2022

Intermediate -

St. Andrew's High School
Hyderabad, TG
01.2017

10th -

Kendriya Vidhyalaya, Tirumalagiri
Hyderabad, TG
01.2015

Skills

  • Leadership
  • Stakeholder Management
  • Root cause analysis and documentation
  • Insights Generation
  • People management
  • Risk Investigating
  • Excellent Communication, Public Speaking
  • Strong Work Ethic
  • Logical and critical thinking
  • Coaching and Mentoring
  • Production and Performance monitoring
  • Google sheets/ SQL/ Microsoft tools, C, C Programming

Languages

  • English,
  • Hindi,
  • Telugu,
  • Tamil

Projects

  • Development of an Autopilot Delivery Drone, An automated Package Delivery Drone that uses Servomechanism to deliver packages and payloads such as health supplies, necessities, etc. at desired destinations using waypoints
  • Design and Development of Automatic Floor Cleaner, An automated floor cleaning robot which provides floor cleaning service in rooms and big offices reducing human labour.

Personal Information

  • Date of Birth: 02/02/00
  • Gender: Male
  • Nationality: Indian
  • Father's Name: Mario Agnelo Isaac

Accomplishments

  • US&C CST Xtra Award - July 2023, May 2024
  • Golden Ticket Recipient - August 2023, October 2023, April 2024

Timeline

Subject Matter Expert - SQRC II Specialist

Uber
10.2023 - Current

COE Specialist 1

Uber
07.2022 - 10.2023

Content Writer

FREELANCE CONTENT WRITER
09.2021 - 06.2022

Content Creator And Digital Marketing Intern

Schoolmojo

Bachelor's Degree in Mechanical Engineering -

St. Martin's Engineering College

Intermediate -

St. Andrew's High School

10th -

Kendriya Vidhyalaya, Tirumalagiri

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Marcel Isaac