Marcela Torres
Indianapolis
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Dog Pet Sitter
Self-employed
Lima, Perú
11.2023 - 07.2024
- Communicated regularly with pet owners about their dog's well-being.
- Monitored dog behavior, reporting any concerns to owners promptly.
- Developed trust with pets through gentle handling and positive reinforcement.
- Organized multiple bookings efficiently according to customer preferences while respecting personal boundaries between different households and pets.
- Provided daily care for dogs, ensuring proper feeding and hydration.
- Assisted in training new puppies using positive reinforcement techniques such as clicker training.
Ice Cream Shop Attendant
Donde Rosana
Pacasmayo, Perú
06.2023 - 09.2023
- Maintained cleanliness and organization of the shop to enhance customer experience.
- Educated customers about promotions, products, and services offered at the store location.
- Welcomed customers and offered assistance by asking open-ended questions.
- Assisted customers with product selection and provided information on product availability and pricing.
Customer Service Representative
Konecta
Lima, Perú
06.2022 - 04.2023
- Assisted customers with inquiries and provided detailed product information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
Education
Bachelor of Journalism - Journalism And Mass Communication
Universidad Jaime Bausate Y Meza
Lima, Peru12-2023
Skills
- Conflict resolution
- Team collaboration
- Communication skills
- Stress management
- Customer service
- Active listening
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Dog Pet Sitter
Self-employed
11.2023 - 07.2024
Ice Cream Shop Attendant
Donde Rosana
06.2023 - 09.2023
Customer Service Representative
Konecta
06.2022 - 04.2023
Bachelor of Journalism - Journalism And Mass Communication
Universidad Jaime Bausate Y Meza
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