Summary
Overview
Work History
Education
Skills
Pronouns
Internships
Timeline
Generic
Marcellus Presswood

Marcellus Presswood

Muncie

Summary

Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Skilled at creating interesting visual displays to keep customers intrigued at all hours.

Overview

7
7
years of professional experience

Work History

Student Usher

Emens Auditorium
01.2022 - 05.2025
  • Provide customer service by selling concessions and merchandise, answering questions, distributing programs, and providing rides via company courtesy cart.
  • Assist patrons with seating by giving directions and lighting paths. Reviewed tickets for authenticity and applicability to particular event.
  • Greet customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Provided information about current and future events at facility.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Deliver services to customer locations within specific timeframes.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained energy and enthusiasm in fast-paced environment.

Sales Associate

Spencer's Gifts
06.2023 - 04.2025
  • Assisted customers with product selection and provided detailed information on features and benefits, providing a curated experience.
  • Maintained constant upkeep of product displays to ensure appealing presentation and optimal stock levels.
  • Processed cash and card transactions accurately using point-of-sale systems while ensuring a positive customer experience.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to achieve sales goals and enhance store performance.
  • Handled customer inquiries and resolved issues effectively, fostering customer loyalty.
  • Completed all required safety trainings, including ladder safety, card skimming, and safety plans.

Babysitter

Fort Wayne
05.2021 - 08.2021
  • Worked to ensure a positive and hassle-free customer experience.
  • Settled any customer disputes in a professional and pleasant manner.
  • Handled food with sanitation and safety in mind.
  • Kept kids happy by playing all day and parents happy by cleaning up after!

Dance Instructor

Ellie Paige Dance Studio
01.2021 - 01.2021
  • Planned and oversaw group, couples and individual dance performances. Assisted with coordination and administration of complete dance program.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Adhered to studio guidelines and legal requirements.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities. Prepared classrooms for new student groups.
  • Choreographed musical theatre dance number for studio's year-end recital. Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

Hostess/Pantry Worker

Shorty's Steakhouse
01.2018 - 01.2021
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Answered customer questions about hours, seating and menu information. Informed servers of newly seated parties for speedy service.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Cleaned up spilled food and condiments to keep buffet area well-maintained. Minimized cross-contamination during preparation and stocking.
  • Complied with safety standards while handling food and buffet equipment.
  • Fulfilled written and verbal orders by serving various food.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Adhered to procedures in preparing food items.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Worked with customers to understand needs and provide excellent service.

Concession Worker/Ticket Seller

Auburn-Garrett Drive in
01.2018 - 01.2019
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Honors Diploma -

Garrett Highschool

Bachelor of Science - Fashion

Ball State University
Muncie, IN
07-2025

Skills

  • Customer Service
  • Safety Awareness
  • Communication Skills
  • Ability to Multitask
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Money Handling
  • Decision Making
  • Critical Thinking and Problem Solving
  • Effective Time Management
  • Fast Learner
  • Leadership Skills

Pronouns

  • They/them/theirs
  • He/him/his

Internships

2025 AllStar Internship [June 30th-August 8th 2025]

  • service and training opportunity for young people with lived experience in the foster care system.
  • AllStars learn to amplify perspectives of themselves and other young people in foster care through advocacy and activism to motivate their peers and use their own lived experience to affect systemic change.
  • The AllStar internship is a hybrid 6-week professional and personal development program
  • 2 weeks of in-person service training in Oregon.
  • Includes leadership training, helps improve outcomes for youth transitioning out of care, educates peers and industry professionals, and changes public perceptions about foster youth across the nation at conferences and events.

Timeline

Sales Associate

Spencer's Gifts
06.2023 - 04.2025

Student Usher

Emens Auditorium
01.2022 - 05.2025

Babysitter

Fort Wayne
05.2021 - 08.2021

Dance Instructor

Ellie Paige Dance Studio
01.2021 - 01.2021

Hostess/Pantry Worker

Shorty's Steakhouse
01.2018 - 01.2021

Concession Worker/Ticket Seller

Auburn-Garrett Drive in
01.2018 - 01.2019

Honors Diploma -

Garrett Highschool

Bachelor of Science - Fashion

Ball State University

Similar Profiles

CREATE PROFILE
Marcellus Presswood