Marci Wingard

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Enhanced client satisfaction by providing compassionate care for pets during their appointments.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.

• Provided comprehensive case management services, including creating treatment plans and connecting patients to appropriate community resources.
• Improved client satisfaction by personalizing service plans and incorporating feedback into program improvements.
• Collaborated and held weekly meetings with each department to ensure patients needs were met and appropriate treatment/services were being provided.
• Coordinated patient care from admission to discharge, including arrangement of community services and follow up.
• Led multidisciplinary teams to design and execute comprehensive social services plans, meeting varied needs of community.
• Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
• Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
• Focus on patient care, customer service and advocacy/support for patients and their families.

• Provide and manage daily care of specified harness race horses. Including feeding, cleaning stalls, grooming horse for training, bathing/clipping.
• Accompany horse to/from races, and ensure all care provided while at racetrack. Including post race care.
• Report changes/concerns daily to trainers, and execute proper care/treatment.
• Organizing and care for horses race equipment and supplies, including daily medications.

Same job title and responsibilities as previous Social Services Director position.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Provide information regarding company products, offer tastings and tours of the vineyard property with focus on customer satisfaction.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Attend weekly meetings with staff and management to ensure proper knowledge of products and company policy.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.