Marcia Koers
Noblesville
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Parker Hannifin. Expert in active listening and Microsoft Outlook, I effectively managed administrative tasks and personnel at AT&T, boosting team productivity. My approach prioritizes empathy and efficiency, achieving significant improvements in customer service and operational effectiveness. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
Parker Hannifin
07.2009 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Manager
AT&T
06.1978 - 06.2008
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Education
Associate of Applied Science - Business Administration And Management
Indiana Wesleyan University
Indianapolis, IN07.2009
Skills
- Customer Service
- Active Listening
- Data Entry
- Professional telephone demeanor
- Microsoft Outlook
Timeline
Customer Service Representative
Parker Hannifin
07.2009 - 07.2022
Administrative Manager
AT&T
06.1978 - 06.2008
Associate of Applied Science - Business Administration And Management
Indiana Wesleyan University
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