Marcia Minor
Lebanon
Summary
Compassionate and detail-oriented professional with a strong background in patient advocacy. Known for effective documentation management and exceptional patient inquiry resolution. Focused on enhancing patient experiences and ensuring access to necessary resources.
Overview
15
15
years of professional experience
Work History
Sr. Patient Care Advocate
Accredo
Whitestown
12.2010 - 03.2026
- Coordinated shipment of Oncology REMS medications for patients, ensuring timely transfer to nurse for required counseling.
- Contacted doctor's office to secure new prescriptions, facilitating uninterrupted patient care.
- Addressed patient inquiries and concerns through active listening and empathy, enhancing patient satisfaction and trust.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Identified co-pay assistance resources available for additional assistance or support for patients facing financial hardship due to illness or injury.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
High School Diploma -
Lebanon High School
Lebanon, IN05-1970
Skills
- Patient advocate
- Care coordination
- Co-pay assistance
- Patient scheduling
- Documentation management
- HIPAA compliance
Timeline
Sr. Patient Care Advocate
Accredo
12.2010 - 03.2026
High School Diploma -
Lebanon High School