Marco Valdez
Indianapolis
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Construction Worker
Los Primos Framers
01.2025 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Helped with door and window installations.
Trusted Agent
Idemia - Postal Annex
11.2022 - 01.2025
- Maintained a high level of confidentiality while handling sensitive personal information during the clients processing screen.
- Delivered timely services by managing deadlines effectively and prioritizing tasks accordingly.
- Consistently achieved high customer satisfaction ratings by addressing individual concerns and delivering customized solutions tailored to their specific needs.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Shipping Agent
Postal Annex
01.2021 - 12.2024
- Handled and resolved customer complaints professionally providing timely updates on shipment status and ensuring their satisfaction at all times.
- Ensured on-time deliveries by diligently tracking shipments and resolving issues promptly.
- Negotiated competitive shipping rates, saving company resources while maintaining quality service levels.
- Trained new hires on company procedures and industry best practices, resulting in a more knowledgeable workforce ready for success from day one.
- Provided excellent customer service by addressing client inquiries promptly and professionally, leading to increased satisfaction ratings.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Notary Public
Postal Annex
10.2021 - 06.2024
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Administered oath to document signers to obtain affirmation of truth.
- Examined documents for accuracy, completion and compliance before notarizing.
- Provided guidance to customers to facilitate completion of notarial documents.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Looked for signs of fraud or coercion and refused notarization.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Completed timely renewals of notary commission and bond requirements, avoiding potential lapses in service availability.
- Set up and managed appointments for client notary services.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Sales Associate
Soccer Village
05.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Moving Helper
My Movers
06.2020 - 08.2020
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
- Demonstrated adaptability by quickly adjusting plans as needed based on changing circumstances or unforeseen challenges during moves.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
- Moved furniture and boxes using utility dolly and truck ramp.
Construction Worker
Los Primos Framers
03.2020 - 07.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Helped with door and window installations.
- Managed safe and efficient use of tools and equipment on construction sites.
Tire Technician
Discount Tire
12.2019 - 03.2020
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Utilized specialized tools and equipment to safely remove and install tires.
Team Member
Wendy’s
06.2019 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Education
Core 40 , Certificate Multilingual Proficiency -
Lawrence North High School
7802 Hague Rd05.2021
Skills
- Problem-solving
- Heavy lifting
- Attention to detail
- Team collaboration
- Worksite safety
- Equipment operation
- Framing
- Blueprint reading
- Insulation application
- Construction safety
- Machinery operation
- Safety and compliance
- Dependability and reliability
- Teamwork and collaboration
- Physical strength and stamina
- Punctual and dependable
- Physical agility and coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Construction Worker
Los Primos Framers
01.2025 - Current
Trusted Agent
Idemia - Postal Annex
11.2022 - 01.2025
Notary Public
Postal Annex
10.2021 - 06.2024
Shipping Agent
Postal Annex
01.2021 - 12.2024
Moving Helper
My Movers
06.2020 - 08.2020
Sales Associate
Soccer Village
05.2020 - 06.2021
Construction Worker
Los Primos Framers
03.2020 - 07.2020
Tire Technician
Discount Tire
12.2019 - 03.2020
Team Member
Wendy’s
06.2019 - 07.2019
Core 40 , Certificate Multilingual Proficiency -
Lawrence North High School
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