Marcos Hernandez
Bloomington,IN
Summary
Friendly and adaptable individual with strong teamwork and problem-solving skills. Committed to delivering exceptional customer service and enhancing team collaboration.
Overview
6
6
years of professional experience
Work History
Assistant Bar Manager
The Video Saloon
Bloomington, IN
07.2023 - Current
- Assisted in daily bar operations, serving upwards of 750 patrons, ensuring smooth service, and customer satisfaction.
- Trained and mentored new staff on bartending techniques and customer engagement strategies.
- Resolved customer complaints swiftly, maintaining high service standards and loyalty.
- Organized promotional events, driving increased foot traffic and enhancing brand partnership.
Data Entry Intern
Landmark Eyecare
Bloomington, IN
05.2020 - 09.2020
- Entered and maintained accurate data in company databases to ensure information integrity.
- Reviewed and verified incoming data for completeness and correctness prior to entry into systems.
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
Education
Bachelor of Arts - Environmental And Sustainability Studies
Indiana University Bloomington
Bloomington, Indiana07-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Customer Relationship Building
- Problem-solving
- Training staff
- Sales promotion
Timeline
Assistant Bar Manager
The Video Saloon
07.2023 - Current
Data Entry Intern
Landmark Eyecare
05.2020 - 09.2020
Bachelor of Arts - Environmental And Sustainability Studies
Indiana University Bloomington