Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Brewer

Indianapolis

Summary

-Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. -Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. -Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.

Overview

6
6
years of professional experience

Work History

Manager

WingsXtreme U
11.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Assembler

Cook Polymer
07.2022 - 10.2023
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Inspect finished products for defects and conformance to customer requirements.
  • Record production data such as number of units produced, rejected items.
  • Notify supervisors of any potential issues that may cause delays in production schedules.

Overnight Stocker

Kroger
06.2021 - 07.2022
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.
  • Assessed floor displays to restock merchandise.

Key Holder

Big Red Liquors
02.2020 - 06.2021
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Organized backroom storage areas to maximize efficiency of space utilization.

Co-Instructor

Indiana University
07.2019 - 01.2020
  • Assisted lead instructor in developing and implementing course materials and activities.
  • Utilized various teaching methods such as lecture, discussion, role-playing, and simulations to facilitate student learning.
  • Conducted individual or group tutoring sessions with students who needed additional assistance.
  • Created lesson plans for each class session based on the syllabus provided by the lead instructor.
  • Maintained records of student attendance and performance throughout the semester.

Education

High School Diploma - undefined

Ben Davis High School
Indianapolis, IN
06.2017

Some College (No Degree) - Cinema & Media Production

Indiana University Bloomington
Bloomington, IN

Skills

  • QC
  • Equipment Operation
  • Assembly and Production
  • Customer Service Management
  • Staff Training
  • Cash Handling
  • Class Instruction
  • Lesson Planning
  • Wrapping and Boxing
  • Truck Loading
  • Physical Fitness
  • Team Collaboration
  • Project Management
  • Problem Resolution

Timeline

Manager

WingsXtreme U
11.2023 - Current

Assembler

Cook Polymer
07.2022 - 10.2023

Overnight Stocker

Kroger
06.2021 - 07.2022

Key Holder

Big Red Liquors
02.2020 - 06.2021

Co-Instructor

Indiana University
07.2019 - 01.2020

High School Diploma - undefined

Ben Davis High School

Some College (No Degree) - Cinema & Media Production

Indiana University Bloomington

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Marcus Brewer