Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Wildey

Centerville,IN

Summary

Thorough Field Service Technician eagerly pursuing a machinery maintenance role to utilize my many skills and in-depth knowledge of troubleshooting and repair. Skilled in handling multiple work orders with efficiency and a focus on quality. Excellent work ethic and a continuous drive to acquire new service and repair skills.

Overview

14
14
years of professional experience

Work History

Field Service Technician

Bindery Tech
10.2019 - 08.2024
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Discussed and recommended service options with customers and explained costs involved.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Provided services for over 100 customers across 5 states and technical help to maintenance personnel and technicians across the United States, Canada and Mexico.

Service Technician/Owner

Wildey Cutter Service
05.2019 - 09.2019
  • Reviewed technical documentation to perform accurate repairs on diverse equipment
  • Explained diagnostic findings to customers and outlined repair or service options
  • Adhered to safety protocols and policies to reduce workplace hazards
  • Performed maintenance duties and safely handled chemicals and solutions
  • Trained customer employees and managers on machine use and maintenance
  • Inspected paper cutting machinery and components to troubleshoot operations

Service Technician

RPC Machinery, Inc.
11.2012 - 05.2019
  • Installed new paper converting equipment and explained operation and routine maintenance protocols to customers
  • Efficiently troubleshot and repaired paper converting equipment to cut company costs and maximize productivity
  • Accurately and efficiently installed equipment, including guillotine cutters and winders
  • Thoroughly cleaned and lubricated parts to keep converting equipment operating at peak performance
  • Gained knowledge of standard equipment, including manufacturer repair guidelines
  • Inspected equipment to diagnose operational issues

Material Handler

First Call Staffing Services Incorporated
04.2010 - 10.2012
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Installed protective devices on or around products to prevent damage during transport.

Education

GED -

Connersville Sr High School
Connersville, IN
05.2002

Technical Certificate - Automotive Technology

Whitewater Technical Career Center
Connersville, IN
05.2001

Skills

  • Mechanical, hydraulic and pneumatic equipment knowledge
  • Safety and compliance
  • Customer relationship management
  • Process optimization
  • Mechanical aptitude
  • Blueprints and schematics
  • Tool management
  • Expertise in installations
  • Technical Troubleshooting
  • Preventive Maintenance

Timeline

Field Service Technician

Bindery Tech
10.2019 - 08.2024

Service Technician/Owner

Wildey Cutter Service
05.2019 - 09.2019

Service Technician

RPC Machinery, Inc.
11.2012 - 05.2019

Material Handler

First Call Staffing Services Incorporated
04.2010 - 10.2012

GED -

Connersville Sr High School

Technical Certificate - Automotive Technology

Whitewater Technical Career Center

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Marcus Wildey