Marcus Wildey
Centerville,IN
Summary
Thorough Field Service Technician eagerly pursuing a machinery maintenance role to utilize my many skills and in-depth knowledge of troubleshooting and repair. Skilled in handling multiple work orders with efficiency and a focus on quality. Excellent work ethic and a continuous drive to acquire new service and repair skills.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Bindery Tech
10.2019 - 08.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Provided services for over 100 customers across 5 states and technical help to maintenance personnel and technicians across the United States, Canada and Mexico.
Service Technician/Owner
Wildey Cutter Service
05.2019 - 09.2019
- Reviewed technical documentation to perform accurate repairs on diverse equipment
- Explained diagnostic findings to customers and outlined repair or service options
- Adhered to safety protocols and policies to reduce workplace hazards
- Performed maintenance duties and safely handled chemicals and solutions
- Trained customer employees and managers on machine use and maintenance
- Inspected paper cutting machinery and components to troubleshoot operations
Service Technician
RPC Machinery, Inc.
11.2012 - 05.2019
- Installed new paper converting equipment and explained operation and routine maintenance protocols to customers
- Efficiently troubleshot and repaired paper converting equipment to cut company costs and maximize productivity
- Accurately and efficiently installed equipment, including guillotine cutters and winders
- Thoroughly cleaned and lubricated parts to keep converting equipment operating at peak performance
- Gained knowledge of standard equipment, including manufacturer repair guidelines
- Inspected equipment to diagnose operational issues
Material Handler
First Call Staffing Services Incorporated
04.2010 - 10.2012
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Installed protective devices on or around products to prevent damage during transport.
Education
GED -
Connersville Sr High School
Connersville, IN05.2002
Technical Certificate - Automotive Technology
Whitewater Technical Career Center
Connersville, IN05.2001
Skills
- Mechanical, hydraulic and pneumatic equipment knowledge
- Safety and compliance
- Customer relationship management
- Process optimization
- Mechanical aptitude
- Blueprints and schematics
- Tool management
- Expertise in installations
- Technical Troubleshooting
- Preventive Maintenance
Timeline
Field Service Technician
Bindery Tech
10.2019 - 08.2024
Service Technician/Owner
Wildey Cutter Service
05.2019 - 09.2019
Service Technician
RPC Machinery, Inc.
11.2012 - 05.2019
Material Handler
First Call Staffing Services Incorporated
04.2010 - 10.2012
GED -
Connersville Sr High School
Technical Certificate - Automotive Technology
Whitewater Technical Career Center