Microsoft Office
Marcus Yousuf Jegaraj
Sales And Technical Support
Chennai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sutherland Global Services, Mcafee Techmaster Services
03.2017 - Current
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
Sales Consultant
Credit Link Channel Partner of Etisalat
Dubai
11.2015 - 11.2016
- Reason for leaving Process Ramp Down.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
- Oversaw daily outbound calls to identify services that address primary needs.
Business Development Executive
Keizer Trade Ventures
04.2014 - 06.2015
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Technical Support Executive
Bell Canada
11.2011 - 11.2012
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Identified key technology defects to streamline problem resolution.
- Analyzed and developed service goals for in-bound call center.
- Increased customer satisfaction ratings to [Number]%.
- Tracked KPIs and created continuous improvement plans.
Education
High School Diploma -
06.1992 - 06.2006
- Continuing education in Schooling.
BBA - General Studies
01.2009 - 06.2012
Skills
Increasing sales
Software
Logmein
CRM
Data Collection
Certification
Certified Logistics & Supply Chain Professional
Interests
Learning
Hard Working
Soft Skills
Growth
Understanding
Timeline
SEO & Digital Marketing
06-2020
- Sutherland Global Services, Mcafee Techmaster Services
03.2017 - Current
Sales Consultant - Credit Link Channel Partner of Etisalat
11.2015 - 11.2016
Business Development Executive - Keizer Trade Ventures
04.2014 - 06.2015
Certified Logistics & Supply Chain Professional
08-2013
Technical Support Executive - Bell Canada
11.2011 - 11.2012
Tamilnadu Government University - BBA, General Studies
01.2009 - 06.2012
St Antony’s Hr Sec School - High School Diploma,
06.1992 - 06.2006
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