With over 17 years over with the Indiana Gaming Commission, I excelled in policy enforcement, investigations, and leadership. I have streamlined operations and enhanced compliance at Hoosier Park through effective staff management, conflict resolution, and regulatory compliance. Adaptable and results-driven, I thrive in dynamic environments, consistently delivering operational excellence and fostering robust teamwork.
Overview
17
17
years of professional experience
Work History
Enforcement Supervisor
Indiana Gaming Commission
02.2022 - Current
Maintained a close working relationship with the Assistant Director of Enforcement, advising on all matters impacting enforcement operations.
Ensured Compliance with all applicable Commission policies, directives, administrative rules, and state laws.
Cultivated a professional culture by fostering an environment of open communication and collaboration, promoting a strong teamwork and professionalism throughout the office.
Mentored for growth by actively coaching and sharing expertise with colleagues, driving their professional development and career advancement.
Optimized operations by streamlining processes through implementing efficient systems for licensing and staff scheduling, and inter-office communications, reducing downtime and boosting overall efficiency.
Ensured the proper utilization of the Commission's applications such as EGDS, LAM, Exclusion database.
Reviewed and approved written reports submitted by Agents.
Ensured Compliance with all applicable Commission's policies, directives, administrative rules, and state laws.
Maintained detailed and current knowledge of Gaming enforcement activities.
Created and maintained work schedule for Agents; and monitored all incidents of overtime.
Conducted annual appraisals and work profiles for Agents.
Enforcement Assistant Supervisor
Indiana Gaming Commission
09.2020 - 02.2022
· Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
· Supported Supervisor with supervision and managing assigned Gaming Agents.
· Assisted Supervisor with maintaining work schedule for Gaming Agents and managed scheduling of overtime.
· Reinforced directing gaming enforcement operations at the assigned casino under the direction of the Supervisor.
· Worked the Supervisor to implement proper division of responsibilities.
· Monitored, documented, and reported internal control compliance.
· Advised the Supervisor and the Assistant Director of Enforcement of all matters impacting the Commission.
· Reviewed and approved written reports submitted by Agents.
· Participated with recruiting Agency activities.
· Ensured strict compliance with all applicable statutory and regulatory duties imposed upon the Agents including Title 31 compliance.
· Maintained close working relationship with casino management to remain informed of current and possible emerging incidents.
Gaming Enforcement Agent
Indiana Gaming Commission
01.2008 - 09.2020
· Skilled professional with over 12 years’ experience as a Gaming Agent for the Indiana Gaming Commission.
· Worked closely with Enforcement Supervisor to ensure compliance with regulatory policies and adherence to the Indiana criminal code.
· Demonstrated strong interpersonal skills such as communication, teamwork, leadership, and dependability.
· Developed and maintained a strong working relationship with casino management to implement procedures and policies to ensure compliance with the administrative code.
· Interviewed and interrogated suspects in relation to criminal activity occurring in the casino.
· Interviewed and processed new occupational licensee applicants.
· Demonstrated ability to develop working relationship with local, state, and federal law enforcement.
· Affected arrests of casino patrons and casino employees found in violation of applicable laws.
Demonstrated ability to develop strong relationships with casino personnel, co-workers, and the public.
Education
Master of Arts - Public Administration
Ball State University
Muncie, IN
Skills
Policy enforcement
Investigation techniques
Emergency preparedness
Incident response
Teamwork and collaboration
Multitasking
Adaptability and flexibility
Conflict de-escalation
Task prioritization
Staff management
Problem-solving abilities
Strong written and oral communication skills
Technical efficiency (Microsoft office suites & other tools)