MAREEDU SIVARAMAKRISHNA
Hyderabad
Summary
9 Years of Experience over all in my career I wanted to obtain a responsible and challenging position as Application Support / Desktop Support Engineer L1 & L2 that provides opportunities to keep abreast latest developments in the organization and to utilize my professional and interpersonal skills for the benefit of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Computer generated solutions India Private Limited
Hyderabad
11.2022 - Current
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
- Monitored end user activities related to supported software applications in order to identify potential areas of improvement.
- Deployed patches,Defects and story's or updates for existing applications following change management guidelines.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Escalated complex issues by working with Dev/Maintenance team to resolve promptly.
- Debugged and repaired application issues.
- Tested software applications prior to deployment in production environment.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Performed quality assurance tests on newly developed or modified software applications prior to release.
Desktop Support Engineer
Mahindra & Mahindra Financial Services Ltd
Vijayawada
09.2019 - 11.2022
- Maintained inventory of all equipment, software licenses and warranties.
- Interacted with vendors regarding purchase orders, invoice payments.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Ensured compliance with corporate policies related to data security standards.
- Participated in IT projects related to desktop support services.
- Resolved network connectivity issues for local area networks and wide area networks.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
Education
Master of Computer Applications(MCA) - Computers
Akkineni Nageswara Rao College
Gudivada, AP05-2013
Skills
- User Support
- System Administration
- Application support
- Service desk support
- Online Chat Support
- Help Desk Support
- Software Patches
- Device Installation
- System Upgrades
- MS Office
- O365 Knowledge on mails issues
- MAZ-900(Microsoft Azure)
- IIS Web server
Certification
- Iam certified Microsoft Azure Fundamentals(MAZ-900) in April 2024
- Certification URL: https://learn.microsoft.com/en-us/users/sivaramakrishna-2571/credentials/certification/azure-fundamentals?tab=credentials-tab
- Certificate Number: FF3BBS-7E1769
Accomplishments
- I got Appreciation for best support for Employee of the month for Q3-July 2023 in CGS India Ltd
- I got appreciation as a Best performer in Mahindra finance ltd in Aug 2022.
Timeline
Application Support Engineer
Computer generated solutions India Private Limited
11.2022 - Current
Desktop Support Engineer
Mahindra & Mahindra Financial Services Ltd
09.2019 - 11.2022
Master of Computer Applications(MCA) - Computers
Akkineni Nageswara Rao College
- Iam certified Microsoft Azure Fundamentals(MAZ-900) in April 2024
- Certification URL: https://learn.microsoft.com/en-us/users/sivaramakrishna-2571/credentials/certification/azure-fundamentals?tab=credentials-tab
- Certificate Number: FF3BBS-7E1769
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