Mare Gowda
Bangalore
Summary
To pursue my career in an organization which provides a Challenging work environment and allows me to grow both professionally and as an individual. Interactive, user friendly and courteous dedicated to complete assigned jobs, Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
10
10
years of professional experience
Work History
Senior Operations Administrator
Zoomcar India Pvt Ltd
Bangalore
09.2021 - 06.2024
- Store in an out-of-stock monitoring.
- Store stock checking and purchasing process.
- Handling 20 IoT technicians and 25 Fleet executives.
- New vehicle attachment handling for smooth vehicle deliveries to hosts.
- Zoomcar IoT device tracking.
- Escalation handling of internal and external stakeholders on ops issues.
- Check expense vouchers, approving raised by the team.
- Onboarding the vehicles in our dashboard.
- Vendor onboarding and maintenance.
- Ground level Fleet Maintenance and monitoring, Site audits, and corrections.
- Enhanced operations by conducting quarterly reviews of financial and performance data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified the needs of customers promptly and efficiently.
Collection Executive - UC Collection
TVS Credit Service Ltd
Bangalore
08.2020 - 09.2021
- Tracking the Customer and Collection Over dues
- Customer failed to pay Over dues vehicle Sizing from the customer
- Attending meetings as per Our TCM calls.
Area Team Leader - Operations
Zoomcar India Pvt Ltd
Bangalore
02.2014 - 03.2020
- ZAP Subscribe vehicle allocation and coordination with associates friendly
- Freshdesk tickets allocating and monitoring with concern team
- Vehicles recovering from customers and associate on Non payments, tenure expired and if any payments case
- Assigning Fleet executive for Immobilized cases and recovering the vehicles
- Outstanding amount collections (booking fee, late charges and fines) All our Karnataka vehicles keys tracking and monitoring
- Escalation Handling of Internal and external stakeholder of Ops issues
- Daily Attendance check of the team directly reporting to him
- Team Maintenance for Smooth vehicle deliveries to associates
- Ground level Fleet Maintenance and monitoring
- Vehicles tracking (IC device) on Breakdown and accident cases
- Handle after break-down and Maintenance issues to resolve problems quickly for customer service
- Vehicle Service or Maintenance monitor and tracking drive to end up with in TAT
- Reduced customer service issues 10% by retaining associates on Sales follow-ups
- Planning of weekly TL meeting and Monthly FE meeting
- Site audits and corrections
- Vehicle Management of all vehicles mapped in the city
- Escalation of all the ground operations
- Previous day customer feedback checks and adds the comments based on action taken
- Check expense vouchers approving raised by the team.
Driving Instructor
Anusha Driving School
KR Puram, Bangalore
- Driving Instructor for New Learners
- Carried out for LL Test, DL Test, Vehicle inspections for Renewals
- Carried out for Duplicate documents, renewals, Sale Transfer documents.
Skills
- Team Leadership
- Employee Motivation
- Strong work ethic
- Operations Management
- Quality Assurance
- Compliance Management
- Logistics Coordination
- Warehouse Operations
- Vehicle evaluation
- MS Office Proficient
- Dashboard Handling
- Budget Administration
Academicqualification
- SSLC - Govt High School Immadahalli.
- Diploma Automobile - Indian Council for Professional Education Mission.
Languages
- Kannada
- Telugu
- Tamil
- Hindi
- English
Personal Information
- Father's Name: Krishnappa B
- Blood Group: O+ve
- Date of Birth: 03/09/1989
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Hobbies and Interests
- Long Drives
- Travelling
- Listening to Music
- Cricket and Movies
Disclaimer
I Hereby declared that the above furnished details are true to my knowledge.
Timeline
Senior Operations Administrator
Zoomcar India Pvt Ltd
09.2021 - 06.2024
Collection Executive - UC Collection
TVS Credit Service Ltd
08.2020 - 09.2021
Area Team Leader - Operations
Zoomcar India Pvt Ltd
02.2014 - 03.2020
Driving Instructor
Anusha Driving School
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