Marfan Valan Andrade
Multitasking Work In Hotel Industry
Margao
Summary
Polite and professional in given Task successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Manufacturing Associate
Shaditya Enterprises
Margao
01.2022 - 03.2023
- Inspected finished products for quality and adherence to customer specifications.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized work to meet demanding production goals.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Collaborated with team members to meet production deadlines.
Room Attendant
Star Clippers
Monaco
02.2019 - 03.2021
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Checked appliances in guest rooms to determine good working order.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeping Attendant
Costa cruises
Savona
07.2018 - 03.2019
- Worked effectively in fast-paced environments.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Polished fixtures to achieve professional shine and appearance.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Front Desk Associate
Baywatch group of Hotels
Margao
05.2015 - 03.2017
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Loyola High School
Margao Goa, India 04.2001 -
High School Diploma -
Phoenix Public High School
Belgaum 06.2012 - 05.2014
Skills
Telephone etiquette
Office administration
Time management
Interior and exterior cleaning
Vacuuming and sweeping
Sorting and washing laundry
Folding clean laundry
Care of fine art
Cleaning techniques
Timeline
Manufacturing Associate
Shaditya Enterprises
01.2022 - 03.2023
Room Attendant
Star Clippers
02.2019 - 03.2021
Housekeeping Attendant
Costa cruises
07.2018 - 03.2019
Front Desk Associate
Baywatch group of Hotels
05.2015 - 03.2017
High School Diploma -
Phoenix Public High School
06.2012 - 05.2014
Loyola High School
04.2001 -