Communication tools
Margam Ramesh
Senior software Engineer
Hyderabad
Summary
Personable Lead Software Developer accustomed to heading up successful development teams through agile direction and careful delegation. Willing to direct large-scale teams or work hands-on to complete extremely difficult projects. Brings both cutting-edge programming expertise and exceptional interpersonal skills to leadership roles.
Dynamic Associate Consultant with 4-year track record of providing exceptional assistance in client and internal practice development projects. Highly-skilled in conducting client interviews, observing data and developing high-impact recommendations. Strong self-motivator with exceptional work ethic.
Overview
4
4
years of professional experience
10
10
Certifications
6
6
Languages
Work History
Associate Consultant
Capgemini Technology Solutions India Ltd.
04.2021 - Current
- Bupa Health Insurance Company UK Project.
- Capgemini |[Hyderabad], India [04, 2021] – Present. Role Summary:
- Provide application and website support for the Spectrum Life platform, ensuring smooth customer experiences for appointment booking, searching, and joining.
- Use ServiceNow and backend systems to resolve incidents efficiently, and identify root causes.
Working on Technical tools, like:
- Microsoft Dynamics CRM – to investigate user interaction and appointment records.
- New Relic – to monitor application performance and error rates.
- Apigee & Talend API – for analyzing API traffic, response codes, and integration errors.
- Gekko – for API monitoring and service flow tracking.
- Medbase – to retrieve backend appointment and user-related data.
Key Responsibilities:
- Manage and resolve customer-reported issues via ServiceNow, focusing on technical errors in appointment booking, user login, and page interactions.
- Conduct backend analysis using SQL queries to extract user data, appointment history, and error logs from databases such as Medbase, helping to troubleshoot and resolve complex issues.
- Collaborate with developers, QA, and platform teams to escalate critical issues, and implement fixes.
- Identify recurring incidents and support long-term solutions via root cause analysis and problem management.
- Maintain clear and detailed documentation for all tickets, and contribute to process improvements and knowledge sharing.
- Monitoring production servers, scheduled jobs, and applications: using the New Relic Monitoring Application.
- Incident management and issue solving within SLAs defined.
- Responsible for server patching and system availability. Part of the major incident team and resolving issues effectively.
- Using ServiceNow to report issues with the system and resolving them within the given time frame.
- Application reporting to the client and providing feedback for any changes needed,
- on-call support for any issues logged.
- Apigee Edge Management on client APIs and the flow, working and having knowledge of the Apigee overview and APIs.
- Participated in software field testing to verify the performance of developed projects.
- Discussed issues with team members to provide resolution and apply best practices.
Education
Bachelor of Technology - Computer Science
Keshav Memorial Institute of Technology
06.2015 - 2019.04
MPC -
Sri Chaitanya Junior College
06.2013 - 2015.03
SSC -
ZPHS Boys High School
06.2012 - 2013.03
Skills
Languages- C#, Net core And Frameworks, Web API, MVC, Core Java, SQL, HTML, CSS , Javascript , PHP
Accomplishments
- Promoted to Software Developer within 10 months of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of Bupa Project.
- Designed a new workflow to improve overall query performance using New Relic
- Developed a Website toolset using HTML,JS and CSS.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
Certification
PHP from Solo Learn Application
Software
Social Media
Word Processing and Desktop Publishing Tools
Presentation Tools
Projects
Bupa Insurance
- Roles and Responsibilities:
- Client : BUPA
- Client Location : UK
- Domain : Financial Services and Insurance
- Role : Software Developer
- Duration : Nov 2021 – December 2024
- Website or Application: Bupa UK
- Technologies : C#, SQL, ASP.NET, MVC, Web API Others : Talent API tester
Description : The purpose of this application is to allow the users to create their own medical policies and also to interact with doctors online.
It also allows co-corporate teams to take policies for their companies. This application allows the patients to share their medical and diagnostic reports with doctors securely by following the industry standards.
- · Investigate and diagnose incidents to restore a failed IT Service
- · Document troubleshooting steps and service restoration details
- · Provide specialized investigation and diagnosis of incidents and requests after identifying root cause
- · Acting as Subject Matter of Expertise for identified service
Hobbies
Playing Cricket
Watching Esports games and Analyzing their game play
Additional Information
Father Name: Margam Mallesham
Marrial Status: Single
Address: 7-2-118, Subash Nagar, Rajanna Siricilla
Pin code: 505-301
Timeline
Generative AI for Gen AI for SWE Prompt Engineering
06-2025
Microsoft Certified Azure 204
05-2024
.NET Basic, Core and Frameworks from Udemy
02-2024
Microsoft Certified Azure 200
05-2023
Associate Consultant
Capgemini Technology Solutions India Ltd.
04.2021 - Current
Bachelor of Technology - Computer Science
Keshav Memorial Institute of Technology
06.2015 - 2019.04
MPC -
Sri Chaitanya Junior College
06.2013 - 2015.03
SSC -
ZPHS Boys High School
06.2012 - 2013.03
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