Eleanor Rettew
Chesterton,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Nursery Hand
Chesterton Feed and Garden Center
04.2021 - 10.2025
- Cultivated and maintained plant inventory, ensuring optimal growth conditions.
- Assisted customers with product selection and provided gardening advice.
- Operated greenhouse equipment to facilitate planting and potting activities.
- Monitored soil conditions and adjusted watering schedules for diverse plant species.
- Advised customers on appropriate native plants for their gardens, promoting sustainable landscaping practices within the community.
- Assisted landscape designers in selecting suitable plants for projects considering specific site criteria.
- Strengthened team efficiency by training new employees on nursery procedures and best practices.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
Painter Supervisor
His and Hers Painting
03.2018 - 06.2021
- Supervised painting crews to ensure adherence to safety protocols and quality standards.
- Coordinated project timelines and resources for efficient workflow management.
- Trained and mentored new painters on techniques and equipment usage.
- Conducted regular inspections to evaluate work quality and compliance with specifications.
- Provided feedback to workers on job performance and safety procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Investigated and reported on accidents, injuries and near-miss incidents.
Sales Associate
Smart Stop Incorporated
05.2015 - 08.2016
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate inventory records, ensuring stock levels met demand efficiently.
- Assisted with merchandising strategies, enhancing product visibility and sales performance.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Health Information Technology
Indiana University, Northwest
Gary, IN2011
Skills
- Customer service
- Active listening
- Critical thinking
- Spreadsheets
- Order fulfillment
- Sales expertise
- Client relations
- Data entry
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Recordkeeping strengths
Timeline
Nursery Hand
Chesterton Feed and Garden Center
04.2021 - 10.2025
Painter Supervisor
His and Hers Painting
03.2018 - 06.2021
Sales Associate
Smart Stop Incorporated
05.2015 - 08.2016
No Degree - Health Information Technology
Indiana University, Northwest