Margarita Rivas
Merrillville
Summary
Dynamic professional with a proven track record at Spero Family Services, enhancing youth well-being and academic performance. Excelled in behavior management and staff training, demonstrating exceptional problem-solving abilities and verbal communication. Achieved significant improvements in client emotional regulation and peer relationships, leveraging multitasking and attention to detail.
Hardworking and passionate job seeker with strong organizational skills, Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Youth Counselor
Spero Family Services
12.2023 - 05.2024
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Helped youth develop and achieve personal goals with close support.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Improved emotional regulation in clients through teaching coping strategies and stress management techniques.
- Boosted academic performance in at-risk youth by providing tutoring and homework assistance.
Temp Worker
HireLevel Payroll Services
05.2023 - 12.2023
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Cashier
Caseys Gas Station
06.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Manager
Captain Hooks Fish and Chicken
08.2018 - 11.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
Pinkberry Frozen Yogurt
12.2018 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Jane Addams High School
Chicago06-2020
Skills
- Team collaboration
- Verbal and written communication
- Self-care strategies
- Tactful communication
- Behavior management
- Professional boundaries
- Reliability
- Multitasking
- Problem-solving abilities
- Attention to detail
- Documentation and reporting
- Staff training
- Administration and management
Timeline
Youth Counselor
Spero Family Services
12.2023 - 05.2024
Cashier
Caseys Gas Station
06.2023 - 11.2023
Temp Worker
HireLevel Payroll Services
05.2023 - 12.2023
Manager
Pinkberry Frozen Yogurt
12.2018 - 05.2019
Cashier Manager
Captain Hooks Fish and Chicken
08.2018 - 11.2022
High School Diploma -
Jane Addams High School
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