Maria Felcy

· Co-ordinating with key customers for Export support by following them on regular basis.

· Resolving and troubleshooting technical issues where customer faces in Web portal and ICC(Internal package)

· Handling customer queries/complaints in positive way of approach as self believe we customer care works as connective bridge between management and customers.

· Escalating unresolved issues to relevant team/principals.

· Handling DG,OOG,FL,RF shipments to relevant sectors.

· In addition, responsibilities like handling Long idling containers, ship back, waiver issues.

· Outstanding following for credit customers.

· Sales back up by supporting them with reports in Excel/Power point as required by management and other reports like daily/weekly/monthly statistics report.

· Addressing Vessel status, sailing confirmation, change of vessel, skip of vessel and other trade notices obtained from terminal/CFS to customers on time without any delay.

· Finalizing FME & FME2 vessels once sails ex Chennai/Kattupalli by liasing with operation team.

· Handling Key Accounts, analyzing statistics from various sources to capture new Customers and business.

· Follow up clients periodically to monitor the regular support or flow and maintain the clients live.

· Continuously monitoring the performance and activities of the clients through weekly commercial reports.

· Primary focus on fresh CHA to target the business opportunity.

· New schedule studies and implementation, statistical reports as required by Management.

· Handled the tasks of monitoring Vessel and Yard operations, Inventory Controlling, Handling Container Maintenance & Repairs.

· Surveying the export/Import commercial reports.

· Tele sales / Consolidator / Sending Tariff/ Follow up with relevance to Sea import/Export/bond shipments / achieve the business.

· Outstanding follow up for concern clients who exceed the allotted no.of credit days

· Overall in charge of planning and monitoring activity, before , during and after operations.

· Preparing Cheque Incentive List for Liners/CHA/Consignees

· Preparing MIS reports and required reports by management.

· Maintaining the records of Incentive approvals as when received and sending the updated file to HO.

· Coordinating with sales team and colleagues on customer issues such as rate finalization, rate disputes, any clarification on rates.

· Addressing waiver requests and obtaining the required details on billing or estimation for management decision making.

· Intimating customers on important issues and forwarding circulars to keep posted customers regarding strike/trade issues etc.

§ Allocating mainline vessel coordinating with principals.

§ Getting Freight Rates from feeder operators

§ Transshipment advise /ICD Container follow-up

§ Sending Circular to all Clients

§ Preparing Schedules for all service

§ vessel renomination and other related jobs

§ MIS Report /Service / Sector wise report

§ Budget Vs performance report (client support details)

§ Direct Service (Main line vessel ) YTD report

§ To assist manager for various commercial reports required by Overseas management.