Maria Gonzalez
Goshen
Summary
Experienced in customer-facing roles with a focus on service excellence and attention to detail. Engaged with customers to resolve complaints professionally while ensuring compliance with company policies during transaction processing. Skilled in woodworking techniques, including the fabrication of custom cabinets and inspection of finished products for quality assurance. Demonstrated reliability through consistent cash handling practices and adherence to safety procedures in various operational settings.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
9
9
years of professional experience
Work History
Store Front Cashier
Dutchmaid Bakery
Goshen
09.2024 - Current
- Greeted customers and provided excellent customer service.
- Verified that all coupons, gift certificates, loyalty cards were valid before accepting them as payment for merchandise.
- Checked expiration dates on products prior to ringing up sales.
- Followed company safety procedures when handling money or operating equipment.
- Assisted customers in selecting items to purchase, including providing product knowledge.
- Processed credit card transactions quickly and securely.
- Performed other duties as assigned by supervisor or manager.
- Resolved customer complaints in a professional manner when needed.
- Counted money in cash drawer at beginning of shift to ensure accuracy of funds available.
- Cleaned work area daily, including wiping down countertops and sweeping floors.
Production Worker
Forest River RV
Wakarusa
02.2023 - Current
- Drilled pocket holes to ensure secure joints for cabinets.
- Built custom cabinets from raw materials based on customer specifications.
- Repaired existing cabinetry when needed or requested by customers.
- Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers.
- Measured and cut wood pieces to exact dimensions required for each project.
- Kept work area clean throughout the day while adhering to safety protocols.
- Identified defective parts or components and removed them from production line.
- Tracked production data such as number of items produced per hour, day, week.
- Analyzed work orders to determine materials needed for each production batch.
- Kept operations area neat and orderly to minimize obstacles.
- Inspected finished products for quality and adherence to customer specifications.
- Hand-assembled needed parts with bolts and screws.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Retail Sales Associate
Boost Moblie
Elkhart
08.2016 - 06.2017
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
Education
GED -
Concord High
Elkhart, IN08-2011
Skills
- Customer service
- Point of sale operation
- Cash handling
- Transaction processing
- Product knowledge
- Attention to detail
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Safety procedures
- Work area cleanliness
- Patience and empathy
- Reliability and punctuality
- Cash handling expertise
- Hospitality and accommodation
- Product recommendation
- Professional appearance
- Customer service excellence
- Goal setting
- Restock products
- Customer assistance
- Honest and dependable
- Credit and cash transactions
- Policies and procedures
- Multitasking capacity
- Credits and refunds
- Reporting and documentation
- Organizational skills
- Product recommendations
Languages
Spanish
Native/ Bilingual
Timeline
Store Front Cashier
Dutchmaid Bakery
09.2024 - Current
Production Worker
Forest River RV
02.2023 - Current
Retail Sales Associate
Boost Moblie
08.2016 - 06.2017
GED -
Concord High