Maria Hall
Indianapolis
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Above the Wing Supervisor
Southwest Airlines
Indianapolis
01.2016 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Operation Agent
Southwest Airlines
Indianapolis
12.2013 - 12.2015
- Prepared weight and balance for aircraft
- Coordinates boarding and deplaning of customers
- Commutator with pilots, dispatch, and ramps for gate assignments and delays.
Education
High School Diploma -
Moanalua High School
Honolulu, HI06-1984
Some College (No Degree) - Nursing
University of Indianapolis
Indianapolis, INSkills
- Operational efficiency
- Policy development
- Employee scheduling
- Performance management
- Safety compliance
- Time management
- Conflict resolution
- Customer relations
- Customer service
- Goal oriented
References
References available upon request.
Timeline
Above the Wing Supervisor
Southwest Airlines
01.2016 - Current
Operation Agent
Southwest Airlines
12.2013 - 12.2015
High School Diploma -
Moanalua High School
Some College (No Degree) - Nursing
University of Indianapolis