Maria Joseph

• Responded to customer requests for products, services, and company information.
• Investigated and resolved accounting, service and delivery concerns.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.

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• Responded to customer requests for products, services, and company information.
• Investigated and resolved accounting, service and delivery concerns.
• Promptly responded to inquiries and requests from prospective customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and provided backup support for organizational leadership.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Increased efficiency and team productivity by promoting operational best practices.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Delivered process support, contributing to operational improvements and high-quality service standards.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer account discrepancies and concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Prepared comprehensive English curriculum for multiple classes.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Prepared and implemented lesson plans covering required course topics.
• Designed and facilitated group projects to foster teamwork and problem-solving skills.
• Attended department meetings to develop and update course curricula.
• Developed innovative lesson plans to engage students in English language learning.
• Created and implemented activities to foster critical thinking skills of students.
• Kept classroom organized, clean and safe for students and visitors.