Maria Kasznia
South Bend
Summary
Compassionate caregiver with extensive experience at Compassion Experts LLC, excelling in patient care and dementia support. Demonstrated exceptional customer service and attention to detail, fostering strong relationships with clients. Proven ability to document client needs accurately while maintaining empathy and patience, ensuring a high standard of care and enhancing overall client well-being.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Compassion Experts LLC
08.2022 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Receiver
Patrick Metals
05.2021 - 06.2022
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Barista Shift Manager
Gloria Jeans Coffee
10.2019 - 03.2021
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Increased repeat business by establishing strong relationships with customers through friendly interactions and personalized service.
- Handled cash transactions accurately and efficiently, ensuring proper accounting procedures were followed at all times.
- Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Restaurant Hostess
Texas Roadhouse
08.2017 - 01.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
Exploratory
Indiana University South Bend
South Bend, INJames Whitcomb Riley High School
South Bend, IN06.2019
Skills
- Compassionate caregiving
- Patient care
- Customer service
- Dementia care
- Social interaction
- Client documentation
- Friendly and outgoing
- Attention to detail
- Empathy and patience
- Verbal and written communication
Timeline
Elderly Caregiver
Compassion Experts LLC
08.2022 - Current
Receiver
Patrick Metals
05.2021 - 06.2022
Barista Shift Manager
Gloria Jeans Coffee
10.2019 - 03.2021
Restaurant Hostess
Texas Roadhouse
08.2017 - 01.2019
Exploratory
Indiana University South Bend
James Whitcomb Riley High School
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