Playing Chess
Maria Wilfred Melvin
Data Science Analyst
Bengaluru
Summary
A data-driven problem solver with an MBA in Data Science and Analytics, seamlessly blending business strategy with analytical expertise to drive impactful decisions. Strong skill set in transforming complex data into actionable insights with hands-on experience in Python, SQL, statistics, machine learning, and data visualization. Passionate about leveraging data to solve real-world challenges and fuel business growth.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Associate, Retail Marketing
Unacademy
08.2019 - 03.2023
- Served as the primary point of contact for enrolled students, ensuring timely and effective communication to address their concerns and queries.
- Resolved student issues related to course access, content, scheduling, and technical support through calls, emails, and chat promptly and empathetically.
- Ensured a seamless learning experience by proactively assisting students with onboarding, platform navigation, and understanding course structures.
- Regularly collect feedback from students to identify areas for improvement and share actionable insights with internal teams to enhance overall service quality.
- Collaborated with content, tech, and operations teams to resolve student issues efficiently and to ensure high-quality service delivery.
- Managed and escalated complex issues to senior teams when necessary, ensuring they were resolved within the agreed timelines.
Research Associate
Ocwen Financial Solutions Private Limited
12.2014 - 04.2019
- Conducted comprehensive research on financial markets and mortgage trends.
- Worked with large datasets from different loan servicing systems to uncover patterns, spot trends, and identify potential risks in the mortgage portfolio.
- Collaborated with various departments to ensure accurate and timely information for investors and regulatory compliance.
- Presented borrowers with information about repayment and terms of loans.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
- Reviewed and validated details of loan applications and closing documentation.
Education
MBA - Data Science And Analytics
Jain Deemed-to-be University
Bengaluru, India 04.2001 -
Bachelor of Arts - Economics
St. Josephs College (Autonomous)
Bengaluru, India 04.2001 -
Skills
Problem-solving
Interests
Numismatics
Timeline
Associate, Retail Marketing
Unacademy
08.2019 - 03.2023
Research Associate
Ocwen Financial Solutions Private Limited
12.2014 - 04.2019
MBA - Data Science And Analytics
Jain Deemed-to-be University
04.2001 -
Bachelor of Arts - Economics
St. Josephs College (Autonomous)
04.2001 -
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