Maria Nevarez
East Chicago
Summary
Dedicated professional with strong customer service skills. Proven ability to manage high-volume transactions while ensuring accuracy and enhancing customer satisfaction.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
PLS Check Cashing
East Chicago, IN
11.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries regarding accounts, products, and services to enhance satisfaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Social Science Researcher
NORC at the University of Chicago
Chicago, IL
03.2018 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Family Dollar
Hammond, IN
03.2018 - 07.2018
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained product displays and inventory organization to optimize visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Secretary
Macer Transportation
Gary, IN
01.2017 - 08.2017
- Assisted in maintaining organized filing systems for important documents.
- Handled incoming communication, directing inquiries to appropriate personnel.
- Maintained inventory of office supplies, ensuring availability for staff use.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Team Member
Panda Express
Chicago, IL
02.2014 - 02.2014
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve daily operational goals effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
Education
GED -
Area Career Center
Hammond, INSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft outlook
- Attention to detail
- Money handling
- Cash counting
- Data inputting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Check Cashing
11.2023 - Current
Social Science Researcher
NORC at the University of Chicago
03.2018 - 07.2018
Sales Associate
Family Dollar
03.2018 - 07.2018
Secretary
Macer Transportation
01.2017 - 08.2017
Team Member
Panda Express
02.2014 - 02.2014
GED -
Area Career Center