Overview
Work History
Education
Skills
Summary
Certification
Timeline
Generic
MARIA POE

MARIA POE

SWAPNIL
Palghar,MH

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Housekeeping Supervisor

The Lalit Golf & Spa Resort
GOA, Maharashtra
03.2015 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Customer Support Specialist

3G GLOBAL SERVICES
02.2011 - 08.2015
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Customer Service Representative

EPICENTRE
02.2010 - 09.2010
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

IBM DAKSH
01.2008 - 02.2010
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

MBA - Human Resources Development

GARWARE INSTITUTE OF CAREER EDUCATION AND DEVELOPMENT
Mumbai, India
04.2001 -

Bachelor of Arts - SOCIOLOGY AND PSYCHOLOGY

KALINA UNIVERSITY
MUMBAI
04.2001 -

High School Diploma -

FRANKFINN INSTITUTION OF AVIATION
Mumbai, India
04.2001 -

Associate of Arts -

KALINA UNIVERSITY
Mumbai, India
04.2001 -

Associate of Arts - ALL SUBJECT

MVLU COLLEGE
Mumbai, India
04.2001 -

Associate of Arts - ALL SUBJECT

COSMOPOLITAN COLLEGE
Mumbai, India
04.2001 -

High School Diploma -

ST CATHERINES HIGH SCHOOL
Mumbai, India
04.2001 -

Skills

HR policies

File management

Strong organization

Employee relations

Background checks

Interview scheduling

Travel arrangements

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings. Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Certification

MKCL COURSE OF KLIC ADVANCED EXCEL ,PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS INCLUDING AI ,CHAT GPT AND BI

Timeline

COLUMBUS TRAVELS ACADEMY

05-2022

MKCL COURSE OF KLIC ADVANCED EXCEL ,PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS INCLUDING AI ,CHAT GPT AND BI

08-2021

Housekeeping Supervisor

The Lalit Golf & Spa Resort
03.2015 - Current

Customer Support Specialist

3G GLOBAL SERVICES
02.2011 - 08.2015

Customer Service Representative

EPICENTRE
02.2010 - 09.2010

Customer Service Representative

IBM DAKSH
01.2008 - 02.2010

MBA - Human Resources Development

GARWARE INSTITUTE OF CAREER EDUCATION AND DEVELOPMENT
04.2001 -

Bachelor of Arts - SOCIOLOGY AND PSYCHOLOGY

KALINA UNIVERSITY
04.2001 -

High School Diploma -

FRANKFINN INSTITUTION OF AVIATION
04.2001 -

Associate of Arts -

KALINA UNIVERSITY
04.2001 -

Associate of Arts - ALL SUBJECT

MVLU COLLEGE
04.2001 -

Associate of Arts - ALL SUBJECT

COSMOPOLITAN COLLEGE
04.2001 -

High School Diploma -

ST CATHERINES HIGH SCHOOL
04.2001 -
MARIA POESWAPNIL