Maria Preethi
Process Lead In Title Insurance Company
Bangalore
Summary
Career Objective: To obtain high excellence in growth-oriented organization and to utilize myself as a resource for all kinds of challenging jobs by upgrading my knowledge and skill from time to time
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Process Lead
First American India Private Limited
Bangalore
02.2022 - Current
- Scheduled appropriate number of employees to complete production line tasks.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Mapped process workflows to enhance understanding of procedures.
- Managed quality assurance initiatives.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Quality and Process Analyst
First American India Pvt Limited
Bangalore
12.2013 - 02.2022
- Increased efficiency and team performance by implementing actionable process improvements.
- Gathered documentation and created reports on assessed information.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Conducted training and applied change management to achieve desired outcomes.
Examiner/Subject Matter Expert
First American India Pvt Limited
Bangalore
06.2010 - 11.2013
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Front Office Executive
Fortis Hospitals
Bangalore
01.2009 - 05.2010
- Customer Service
- Billing
- Cash handling
Education
Bachelor Of Science - Microbiology
Goodwill Christian College
Bangalore 06.2005 - 06.2008
Skills
Process Expert
Processes implementation
Quality control guidelines
Team Supervision
Accomplishments
- Rewarded with achievers award thrice for exceeding on achieving the goals assigned
- Provided product specific training to the new trainees
- Created work instructions/Quality tools which helped in reduction of procedure conflicts n smooth process of files
- Involved in new projects and helped in achieving the organization goal.
Timeline
Process Lead
First American India Private Limited
02.2022 - Current
Quality and Process Analyst
First American India Pvt Limited
12.2013 - 02.2022
Examiner/Subject Matter Expert
First American India Pvt Limited
06.2010 - 11.2013
Front Office Executive
Fortis Hospitals
01.2009 - 05.2010
Bachelor Of Science - Microbiology
Goodwill Christian College
06.2005 - 06.2008