Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maria Priya A

Maria Priya A

Bangalore

Summary

A dedicated and detail-oriented BCom graduate with hands on experience in healthcare services since 2001 currently working as a team leader in quality department with Cognizant Technology Solutions in RCA and TNI reports and presenting quality reports to the client. Skilled in strategic planning and quality improvement, my approach combines analytical thinking with strong relationship-building to drive process enhancements and project success.

Overview

24
24
years of professional experience

Work History

Team Leader

Cognizant Technology Solutions
Bangalore
07.2023 - 10.2024
  • Audited company's legal documents to verify compliant policies and procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Implemented strategic plans to enhance team performance and productivity.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Motivated team members through recognition programs and performance-based incentives.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Conducted regular performance reviews to assess individual team member progress.

Implementation Head

Aquity Solutions Pvt Ltd
Bangalore
10.2019 - 05.2023
  • Created reports for executive review detailing the status of each implementation project.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Ensured compliance with industry regulations while implementing new systems.
  • Maintained close communication with clients throughout the implementation process.
  • Gathered and analyzed customer requirements to develop implementation plans.
  • Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.

Medical Scribe/implementation

Only Group India Pvt Ltd
Bangalore
11.2017 - 10.2019
  • Transcribed dictation for variety of medical reports.
  • Demonstrated proficiency in use of software programs utilized within healthcare setting.
  • Reviewed and updated patient documentation for accuracy and completeness.
  • Accurately documented patient histories, physical examinations, and diagnoses in medical records.
  • Evaluated charts, documents and orders and made timely corrections.
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
  • Monitored duration of basic lab results and screening procedures.
  • Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
  • Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
  • Captured and transcribed medical record documentation with electronic medical record applications.
  • Assisted in coding diagnoses and procedures to streamline billing processes.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Transferred transcribed materials into electronic health records system.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Facilitated communication between medical staff by conveying critical patient information.
  • Determined correct ICD-10 and CPT codes for use in medical record.
  • Provided administrative support to healthcare professionals by scheduling appointments and managing correspondence.
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
  • Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
  • Conducted thorough research on medical terminology to ensure accuracy in documentation.
  • Verified accuracy of dictated reports prior to release for physician review.
  • Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
  • Ensured all medical records were up-to-date for audits and quality control checks.
  • Monitored and updated patients' electronic health records (EHR) to reflect current diagnoses and treatments.
  • Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
  • Collaborated with healthcare team members to discuss and resolve documentation discrepancies.
  • Entered laboratory and radiology results into electronic medical records (EMR) systems.
  • Translated medical jargon and short-hand data into correct terminology.
  • Set up and maintained medical files and databases.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.

Branch Head

Hello Kids Preschool
Bangalore
05.2007 - 06.2011

Proofreader/editor

Mediscribe India Pvt Ltd
Bangalore
01.2009 - 03.2011
  • Evaluated text for logic, considering reader needs and comprehension level.
  • Maintained detailed records of changes made during proofreading process.
  • Compiled lists of corrections for authors based on results of proofreading sessions.
  • Collaborated with authors on content revisions needed to meet editorial standards.
  • Provided feedback and appropriate recommendations for changes.
  • Verified facts by consulting appropriate sources including reference books or online resources.
  • Analyzed copy for readability, clarity and adherence to editorial policy.
  • Suggested ways to improve existing processes or procedures related to proofreading tasks.
  • Organized multiple projects simultaneously while meeting tight deadlines.
  • Performed quality control checks on all proofs prior to release.
  • Adhered to style guidelines for content and line editing changes.
  • Checked grammar rules using valid sources.
  • Collaborated with writers to discuss changes to manuscripts.
  • Managed all file copies according to recordkeeping procedures.
  • Communicated effectively with other departments regarding any issues arising from the proofreading process.

Medical Transcriptionist/editor

Healthscribe India Pvt Ltd/Spheris
Bangalore
01.2001 - 12.2009
  • Demonstrated extremely fast and accurate typing abilities.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow.
  • Assisted in training new transcriptionists regarding departmental policies and procedures.
  • Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
  • Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses for orders given.
  • Demonstrated strong knowledge of medical terminology and anatomy.
  • Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms.
  • Efficient in transcription software and equipment to work from home.
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
  • Troubleshot hardware and software problems related to digital dictation systems.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Created templates for frequently dictated reports in order to streamline workflow processes.
  • Made corrections when needed to grammar, spelling, and syntax.
  • Identified errors in reports which could compromise patient care.
  • Identified mistakes in reports and checked with doctors to obtain correct information.
  • Updated database information with newly transcribed documents on a regular basis.
  • Performed administrative duties such as filing, faxing, data entry. as necessary.
  • Produced medical reports, correspondence and administrative material.
  • Researched discrepancies between dictated reports and transcribed documents as needed.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Thoroughly investigated past due invoices and minimized Number of unpaid accounts.
  • Recorded and filed patient data and medical records.
  • Liaised with client's health information management department contact to clarify assignments and deadlines.
  • Attended training sessions geared to the position to improve skill set and increase speed and accuracy.

Education

St. Annes' Girls High School
Bangalore
03-2017

II PUC
State Board Of School Examinations

Bachelor of Commerce -

Calorx Teacher's University
New Delhi

Skills

  • Mentoring
  • Complaint resolution
  • Coaching
  • Client communication
  • Shift scheduling
  • Quality improvement
  • Analytical thinking
  • Evaluating employee work
  • Leadership
  • Problem-solving
  • Onboarding and orientation
  • Coaching and mentoring
  • Work Planning and Prioritization
  • Deadline management
  • Risk management
  • Strategic planning
  • Microsoft Excel
  • Power BI
  • Team supervision
  • Employee training
  • Performance improvement
  • Process improvement
  • Project management

Languages

Tamil
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Beginner
A1
Malayalam
Beginner
A1

Timeline

Team Leader

Cognizant Technology Solutions
07.2023 - 10.2024

Implementation Head

Aquity Solutions Pvt Ltd
10.2019 - 05.2023

Medical Scribe/implementation

Only Group India Pvt Ltd
11.2017 - 10.2019

Proofreader/editor

Mediscribe India Pvt Ltd
01.2009 - 03.2011

Branch Head

Hello Kids Preschool
05.2007 - 06.2011

Medical Transcriptionist/editor

Healthscribe India Pvt Ltd/Spheris
01.2001 - 12.2009

St. Annes' Girls High School

II PUC

Bachelor of Commerce -

Calorx Teacher's University

Similar Profiles

CREATE PROFILE
Maria Priya A