Maria Santhosh Francis

• Sourcing & Selection: Identifying potential suppliers, evaluating their capabilities, and ensuring they align with the company’s strategic goals.
• Performance Management: Monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure the supplier is meeting their promises.
• Relationship Building: Fostering trust and open communication to encourage innovation and better problem-solving during service issues.
• Risk Mitigation (Operational): Assessing the supplier's business model and position in the marketplace to identify potential supply chain disruptions.
• Value Realization: Identifying opportunities for cost savings or process improvements through closer collaboration with the vendor

Pre-Signature (Creation):

• Drafting: Creating clear legal language, often using standardized templates to ensure all necessary terms and performance metrics are included.
• Negotiation: Acting as a bridge between internal stakeholders and external parties to reach mutually agreeable terms.
• Approval: Ensuring contracts comply with legal, regulatory, and internal policy requirements before execution

Post-Signature (Governance).

• Compliance Monitoring: Tracking key dates, obligations, and deliverables to ensure all parties strictly adhere to the agreed terms.
• Dispute Resolution: Stepping in as a mediator when disagreements or breaches occur to minimize legal exposure.
• Lifecycle Management: Managing amendments as business needs change and evaluating whether to renew or terminate approaching contracts.
• Record Keeping: Maintaining a centralized, searchable repository of all executed contracts for audits and legal defence.

• Maintaining excellent relations with clients to generate avenues for additional business.
• Collaborated with sales, billing, marketing, finance, supply chain management, network, and IT departments to improve overall client satisfaction.
• Ensured speedy resolution of queries and grievances, enhancing client satisfaction levels.
• Oversaw churn management for voluntary and involuntary clients by providing existing products and recommending new products or processes to enhance retention.
• Analyzed daily revenue from accounts; prepared action points to drive month-on-month revenue growth.
• Ensuring collection with 110% of billing month on month.
• Working parallel to the Key Account Manager; functioning as Sole Representative to corporate clients like IBM, HCL etc. for post-sales support.
• Conducting sales and after sales service camps in clients’ campus; implementing sales programs/strategies to improve the product awareness in markets by brand building and market development efforts.

• Working parallel to the Key Account Manager; functioning as Sole Representative to corporate clients like IBM, HCL etc. for post-sales support.
• Cultivated strong client relationships, identifying opportunities for additional business growth.
• Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
• Collaborated with cross-functional departments, enhancing client satisfaction and supporting business growth.
• Managed churn for both voluntary and involuntary cases by offering existing products and suggesting new products or processes to retain clients.
• Achieved over 110% of monthly billing goals through effective collection strategies.
• Analyzed daily revenue from accounts, developed action points to drive month-on-month revenue increase.
• Conducted sales and after-sales service camps on client campuses.

• Estimating Demand and Forecasting sales with Implementation of Sales Plans for the Circle.
• To achieve sales targets for allocated territory/area. Implementation of sales forecasts and promotional plans.
• Distributor/Dealer / Territory Management - Network Expansion, Account Reconciliation.
• Developed marketing strategy and advertising by formulating and implementing targeted sales promotion strategies for dealer meets and outdoor campaigns.
• Collaborated with service and marketing teams to enhance sales performance and customer support initiatives.
• Analyzing sales volume, Cost and Profit - to make the area of operation into a Self-Profit Center.
• Trained and motivated relationship managers and account managers to drive revenue growth in data services.
• Introducing the Incentive design module to motivate the RMs and AMs to increase the revenue and to promote the Value-added Services.

• Managed vendors, evaluating performance to ensure service quality.
• Provided regular feedback to vendors and agents to enhance product understanding.
• Determined customer grievances and complaints.
• Generated and analyzed reports to identify trends and inform decision-making.
• Trained the executives on any new product launched.
• Led the technical team in project execution.
• Downloaded the updates from head office to the vendors.