Maria Shanthi George
Trimulgherry
Summary
Executive Assistant with extensive experience at Radisson Blu Plaza, specializing in calendar management and report preparation. Proven ability to enhance operational efficiency and provide outstanding customer service. Expertise in creating impactful presentations and coordinating travel arrangements, while building strong stakeholder relationships to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Executive Assistant to Area General Manager
Radisson blu plaza Banjara hills
Hyderabad
10.2023 - Current
- Handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors.
- Assists Directors and HOD’s in preparation of various reports and presentations.
- Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
- Make new files, maintains existing files. And doing PPT presentations.
- Attend meetings to plan, organize, prioritize, coordinate and manage activities.
- Booking Flight tickets, Hotel and transfers.
- Making Expense report.
- Daily sales report of Cluster hotels.
- Consolidate the files from different Hotels and submit on timely manner.
- Lobby rounds in the morning to check the Guest is having a good stay.
Senior Specialist Fraud
Synchrony Financial Services International Pvt. Ltd.
11.2022 - 10.2023
- Tracking and monitoring illegal transactions on customer’s financial accounts without the authorization of the account owner.
- Working with investigators to determine whether a crime has been committed or whether further investigation is needed.
- Reports any suspicious account movements and unusual transaction that may be risky to the financial institution and customers.
- Taking In-bond calls.
- Disputing fraudulent charges and reporting Lost/stolen card.
- Closing fraud account and opening new account.
- Reporting True Name fraud, sending report to Credit Bureau.
Ticketing Reservation & Visa Officer
Flydubai Airline
02.2021 - 10.2022
- Managing all the activities related to Issue, Reissue & Cancel Airline Tickets, Handled groups, processed UAE visa, Walk in Pax.
- Handling all International Ticketing queries received from B2B agents.
- Confirm waitlisted seats by monitoring flights.
- Coordinate with the Airline on any special request like extra seats & other Requirements.
- Keeping positive approach towards the clients and have tendency to mature the leads to confirmed bookings.
Purchasing Clerk
Atlantis The Palm, Dubai
Dubai
04.2013 - 03.2016
- Prepare purchase orders and send copies to suppliers and to departments originating requests.
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
- Liaise with each market to ensure strategy and product pushes are on track.
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
- Perform buying duties when necessary.
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or Late deliveries and other problems.
Travel Advisor
Air Arabia Hyderabad
Hyderabad
04.2012 - 04.2013
- Maintained thorough correspondence with customers between booking and travel, ensuring timely receipt of payments and dispatch of relevant documents.
- Handled VISA related responsibilities for UAE.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Grew profits using developed sales techniques and initiate up-selling.
- Carried out day-day-day duties accurately and efficiently.
- Delivered an exceptional level of service to each customer by listening to concerns and Answering questions.
Education
Higher Secondary Certificates -
Wesley Junior College
Secunderabad12.2008
Senior Secondary Certificate -
Holy Family School
Trimulgherry12.2006
BTEC Higher National Certificate - Aviation, Hospitality and Travel Management
Franklin Institute of Air Hostess Training
United KingdomSkills
- Customer Service
- Operations Management
- Team Management
- Training & Mentoring
- Calendar management
- Meeting coordination
- Report preparation
- Presentation creation
- Expense reporting
- Travel arrangements
- Time management
- Effective communication
- Administrative support specialist
Disclaimer
I hereby declare that all the information provided above is true to my knowledge.
References
References will be provided when asked.
Additional Qualifications
- Guest complaints handling
- Promoting, Up-Selling and Suggestive selling the Products
- Telephone Handling Techniques
- Basic Food & Hygiene
- First Aid training
- Fire Fighting Member in hotel fire brigade
Timeline
Executive Assistant to Area General Manager
Radisson blu plaza Banjara hills
10.2023 - Current
Senior Specialist Fraud
Synchrony Financial Services International Pvt. Ltd.
11.2022 - 10.2023
Ticketing Reservation & Visa Officer
Flydubai Airline
02.2021 - 10.2022
Purchasing Clerk
Atlantis The Palm, Dubai
04.2013 - 03.2016
Travel Advisor
Air Arabia Hyderabad
04.2012 - 04.2013
Higher Secondary Certificates -
Wesley Junior College
Senior Secondary Certificate -
Holy Family School
BTEC Higher National Certificate - Aviation, Hospitality and Travel Management
Franklin Institute of Air Hostess Training
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