Maria Sherafzal
Mumbai
Summary
High-performing professional demonstrating integrity and strong leadership skills. Proven ability to apply knowledge effectively to drive organizational success. Excels in high-pressure environments, consistently meeting deadlines while maintaining order. Experienced Commanding Officer skilled in critical decision-making and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Senior Verifications Officer
Sterling Backcheck
Mumbai
02.2024 - Current
- Company Overview: acquired by First Advantage Pvt Ltd
- Working for Canada Operations as a Senior Verifications Officer.
- Calling in managers and higher officials of candidates to confirm the employment details and perform background screening.
- Acquired by First Advantage Pvt Ltd
- Set specific goals for projects to measure progress and evaluate end results.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Championed innovation and continuous improvement initiatives.
- Analyzed key performance indicators to identify effective strategies.
- Implemented risk management strategies to mitigate potential threats.
- Monitored and reported on operational performance metrics.
- Coordinated cross-departmental projects to achieve company objectives.
Customer Service Executive
Vantage BPO Service Ltd
Mumbai
04.2019 - 12.2023
- Solving candidate queries and providing them with the services required
- Monetary Live sessions
- Handling candidate’s complaints and concerns
- Updating candidate’s regarding new batches
- Retaining existing candidates
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Provided top quality control and eliminated downtime to maximize revenue.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Commerce -
01.2015
GPA: 71%
Skills
- Background screening
- Risk management
- Data analysis
- Performance monitoring
- Customer service
- Problem solving
- Team collaboration
- Cross-departmental coordination
- Stakeholder communication
- Quality assurance
- Time management
- Process improvement
- Conflict resolution
- Reporting and documentation
- De-escalation techniques
- Cultural awareness
- Innovation and creativity
- Public speaking
- Information verification
- Customer relationship management
- Operational efficiency
- Continuous improvement
Languages
- English
- Hindi
- Marathi
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Timeline
Senior Verifications Officer - Sterling Backcheck
02.2024 - Current
Customer Service Executive - Vantage BPO Service Ltd
04.2019 - 12.2023
RD National College - Bachelor of Commerce,
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