Maria Soledad Robledo
South Bend
Summary
Dedicated social services professional with over 20 years in case management and community outreach. Expertise in bilingual advocacy and compliance auditing, ensuring 100% adherence to funding standards while enhancing access to vital resources for families. Proven track record in managing caseloads and facilitating meaningful connections across community networks.
Overview
23
23
years of professional experience
Work History
Case Manager / Certified Interpreter
Health Plus IN (Aids Ministries / Aids Assist)
South Bend
10.2019 - Current
- Managed dedicated caseload of families, conducting home visits to assess environments and develop personalized quality-of-life care plans.
- Acted as primary liaison and advocate for Spanish-speaking clients, interpreting billing, fee structures, and program entry requirements to improve client understanding.
- Reviewed and audited complex electronic client documentation, ensuring continuous health insurance and social program eligibility for clients.
Case Manager
Indiana Health Center Bendix
South Bend
10.2018 - 10.2019
- Coordinated patient care plans with healthcare providers and community resources.
- Coordinated daily communication with medical providers and external agencies to facilitate clinical referrals and track patient progress.
- Conducted assessments to identify client needs and service eligibility.
- Managed case documentation and ensured compliance with health regulations.
- Managed patient intake pipeline, ensuring alignment of financial and medical data with Medicaid and insurance programs.
Case Manager
Aids Ministries / Aids Assist
South Bend
10.2013 - 10.2018
- Coordinated intake assessments for new clients and developed comprehensive care plans.
- Facilitated access to vital health and human services through comprehensive needs assessments and development of individualized care goals.
- Collaborated with healthcare providers to ensure continuity of patient care and services.
- Monitored client progress and adjusted treatment plans based on individual needs.
- Compliance Monitoring: Maintained and audited physical and digital filesincluding goals, progress notes, and legal records to ensure 100% compliance with strict funding standards.
Family Health Coordinator / Certified Interpreter
Memorial Health System
South Bend
01.2006 - 10.2013
- Community Recruitment: Executed targeted outreach across three clinics, enrolling underserved, Spanish-speaking families in sliding fee scales and low-income subsidies.
- Partnership Management: Cultivated relationships with Aids Ministries and external programs to ensure seamless care continuity for high-risk patients.
- Staff Training & Leadership: Spearheaded, coordinated, and trained clinic staff on the Medication Assistance Program (MAP) guidelines and operational workflows.
Family Health Navigator
Healthy Communities Initiative
South Bend
02.2003 - 10.2005
- Coordinated with local St. Joseph County providers to establish multi-agency care management system for uninsured residents, improving access to holistic care.
- Enabled healthcare access for underserved populations through community outreach.
- Coordinated health education programs addressing chronic disease management.
- Conducted on-site and in-home evaluations to track client progress against health and social service benchmarks, ensuring alignment with established goals.
- Collaborated with local agencies to enhance resource availability for clients.
Education
Bachelor of Arts (B.A.) - Spanish and Criminal Justice
Indiana University Bloomington
Bloomington, IN05-1991
Skills
- Case management
- Crisis intervention
- Bilingual Communication: Fluent in reading, writing, and speaking English and Spanish (Certified Medical Interpreter) [1, 2]
- EHR proficiency
- File auditing
- Program support
- Transportation Coordination
- Community partnerships
- Cultural Competency
Timeline
Case Manager / Certified Interpreter
Health Plus IN (Aids Ministries / Aids Assist)
10.2019 - Current
Case Manager
Indiana Health Center Bendix
10.2018 - 10.2019
Case Manager
Aids Ministries / Aids Assist
10.2013 - 10.2018
Family Health Coordinator / Certified Interpreter
Memorial Health System
01.2006 - 10.2013
Family Health Navigator
Healthy Communities Initiative
02.2003 - 10.2005
Bachelor of Arts (B.A.) - Spanish and Criminal Justice
Indiana University Bloomington