Maria Suzan
Hyderabad ,Telangana
Summary
Driven BPO professional with a proven track record at Executive, excelling in customer care and collection processes. Demonstrates exceptional communication and active listening skills, adept at swiftly resolving customer issues to enhance satisfaction. Skilled in persuasive speaking and problem-solving, significantly improving service delivery standards.
Overview
1
1
year of professional experience
Work History
BPO
Executive
03.2022 - 04.2023
BPO customer care executive
Domestic process
Collection process
Education
St.francis College For Women Secunderabad - BIPC
Holy Family High School
Hyderabad 05.2020
Skills
Communication: This includes clear communication skills, persuasive speaking skills, and the ability to use positive language
Active listening: This involves paraphrasing and reading non-verbal conversation cues
Problem-solving: This includes the ability to solve problems quickly to meet customer needs
Experience
2022_2023 BPO CORPONE 1 year
2023_ Qconneqt Limited solutions
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Telugu
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
BPO
Executive
03.2022 - 04.2023
St.francis College For Women Secunderabad - BIPC
Holy Family High School
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