Maria Zainol Rashid
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Business Administrator
Kenvue
03.2023 - Current
- Coordinated with vendors to guarantee prompt delivery of services/products.
- Assisted customers with billing inquiries and general questions.
- Managed daily office operations and office supplies inventory, and placed orders when necessary to ensure streamlined workflow and policy compliance.
- Took messages and redirected calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Reviewed all invoices for accuracy prior to processing payment requests.
- Assisted in the coordination and organization of special events and meetings.
- Created purchase orders for various vendors in accordance with company procedures.
- Provided assistance to other departments when needed.
- Provided clerical assistance to support departmental activities.
- Answered telephones, directed calls, and took messages.
- Provided support during month-end close activities.
- Assisted customers with inquiries regarding their payment status.
- Collaborated with other departments to resolve payment issues in a timely manner.
- Attended meetings with customers and vendors to discuss payment terms or resolve disputes.
Sales & Business Admin Coordinator
Johnson & Johnson Sdn Bhd
06.2014 - 02.2023
- Organized team events to promote a positive work environment.
- Support the Department's respective Head(s) in office management-related matters.
- Managed staff travel logistics including warrant issuance and arranging accommodations.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Oversaw clean-up activities after completion of each event.
- Managed registration process for attendees and guests.
- Tracked inventory of equipment used for events.
- Organized transportation and lodging arrangements for speakers and presenters.
- Coordinated with vendors to ensure proper delivery of services.
- Set up and packed up event equipment, leaving area clean and tidy.
Member Contact Centre
Aimia
04.2010 - 04.2014
- Provided excellent customer service to ensure customer satisfaction and loyalty.
- Managed escalated calls from customers who were dissatisfied with their experiences.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Provided accurate, valid and complete information by using the right methods and tools.
- Adhered to quality assurance standards when handling calls.
- Answered incoming customer inquiries via telephone and email.
- Performed additional duties as assigned by management.
- Navigated through computer systems to review information and respond appropriately to callers.
- Mentored junior team members and managed employee relationships.
Sales Executive
Fuji Xerox Asia Pacific Pte. Ltd
09.2004 - 12.2009
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Presented product demonstrations at trade shows, conferences, and other events.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Attended industry events to build relationships with key contacts in the field.
- Cultivated relationships with existing customers to encourage repeat business.
- Used cold calling and networking to sell products and services.
- Contacted current and potential clients to promote products and services.
- Provided detailed and accurate sales forecasts to senior management.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Managed a portfolio of accounts to achieve long-term success.
- Sourced new sales opportunities through inbound lead follow-up.
Customer Relation Officer/ Tele-Sales Executive
Canon Marketing (Malaysia) Sdn Bhd
02.1994 - 08.2004
- Assisted customers with product selection, order placement, payment processing, shipping information, and returns and exchanges.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Responded promptly to emails from customers and other departments within the organization.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Displayed professional standards at reception desk to impress visitors.
- Updated internal databases with relevant customer account details following each interaction.
- Upsold additional products or services to existing customers when applicable.
- Developed strong relationships with potential customers through consistent follow-up contact.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Conducted regular outreach activities, including outbound calls, emails, and text messages. For lead generation purposes.
- Answered incoming calls from potential customers and addressed their inquiries.
- Processed customer orders, transactions and requests.
- Generated new sales leads and presented findings to outside teams and supervisors for review.
- Followed up on sales leads through outbound calling.
- Networked to build client base and promote products to new and existing clients.
Education
Certificate in Baking
MIB Global Solutions Sdn Bhd
Malaysia02-2022
Bachelor of Management Studies - Quality Management
University Tun Abdul Razak
Malaysia10-2011
Certificate in Computer Studies
Stamford College
Malaysia02-1993
Skills
- Effective Communication
- Eye for detail
- Project Collaboration
- Managing multiple priorities
- Team Collaboration
- Public Speaking
- Verbal Communication
- Visual Communication
- Flexibility in Approach
- Artistic Skills
- Project Oversight
- PowerPoint
Accomplishments
- Kelly Elite Award Quarter 1 - PersolKelly
- Staff Recognition Award for May 2013, Jan 2012, Feb 2012, April 2012 & Jun 2011 - Aimia
Languages
Bahasa Melayu
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Business Administrator
Kenvue
03.2023 - Current
Sales & Business Admin Coordinator
Johnson & Johnson Sdn Bhd
06.2014 - 02.2023
Member Contact Centre
Aimia
04.2010 - 04.2014
Sales Executive
Fuji Xerox Asia Pacific Pte. Ltd
09.2004 - 12.2009
Customer Relation Officer/ Tele-Sales Executive
Canon Marketing (Malaysia) Sdn Bhd
02.1994 - 08.2004
Certificate in Baking
MIB Global Solutions Sdn Bhd
Bachelor of Management Studies - Quality Management
University Tun Abdul Razak
Certificate in Computer Studies
Stamford College