Summary
Overview
Work History
Education
Skills
Timeline
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MARIA ASHWINY

Bangalore

Summary

A successful professional with a wealth of transferable skills gained in the aviation industry as a cabin crew for over 15 years and as an Office Administrator for 8 years. A personable scrum master prioritizing multiple tasks requiring prompt solutions, with great communication, crisis management and time management skills. A high achiever who is ethical, a reliable support specialist with a reputation for ensuring complete employer and client satisfaction. Talented problem-solver adept at managing workloads.

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work History

INTERNATIONAL CABIN CREW

British Airways Plc
Bangalore
04.2007 - Current
  • Conflict resolution, time management, teamwork, decision making promptly
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Proved successful working within tight deadlines and with flexibility and adaptability.
  • Member of the India Recruitment selection panel for 2022 India recruitment.
  • Prepared a variety of different written communications, reports and documents.
  • Exceeded goals through effective task prioritization and a great work ethic.
  • Identified issues, analyzed information and provide solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Completed paperwork, recognised discrepancies and promptly addressed for resolution.

OFFICE ADMINISTRATOR (Part -Time)

Markmywords.inc
Bangalore
11.2013 - Current
  • Interacted with customers professionally by phone, email or in person to provide information and directed to desired staff members.
  • Tracked approved and unapproved invoicing to produce critical month-end metrics.
  • Liaised with chief engineer to gain knowledge of pricing and contracts to facilitate invoicing.
  • Managed invoicing and payment processing operations.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Completed and filed returns with tax departments at local, state and federal levels.
    Prepared reports to substantiate individual transactions before settlement.

Sr. Sales Coordinator

The Park Hotel
Bangalore
08.2006 - 03.2007
  • Managed over 50 corporate clients across India
  • Exceeded sales targets for city hotel rooms, banquets and rooms across all Park properties in India.
  • Making weekly, monthly and quarterly reports of sales achieved vs target
  • Part of the budgeting team for yearly and quarterly budgets and targets
  • Organizing, accounting, filing and delivering loyalty membership.
  • Trained, coached and mentored new sales associates for maximum performance.

Front Office Administrator

The Oberoi
Bangalore
01.2005 - 08.2006
  • Managed online booking enquiries and assisted guests and travel partners with questions throughout the booking cycle.
  • Arranged group hotel bookings in collaboration with the sales department.
  • Provide follow through on all calls with confirmations and dissemination of requested information.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

ScrumMaster -

SCRUM ALLIANCE
Bengaluru, KA
11.2021 - 11.2021

MBA -

SIKKIM MANIPAL UNIVERSITY
Bengaluru, KA
07.2008 - 01.2011

Bachelor in Business Management - Business Management

BANGALORE UNIVERSITY
Bengaluru, KA
04.2003 - 05.2006

Diploma - Aviation, Hospitality and Travel Management

FRANKFINN INSTITUTE oF AIR-HOSTESS
Bengaluru, KA
01.2005 - 01.2006

Certificate in Information Technology -

NIIT
Bengaluru, KA
01.2003 - 01.2004

Skills

Ability to work in a team and under pressureundefined

Timeline

ScrumMaster -

SCRUM ALLIANCE
11.2021 - 11.2021

OFFICE ADMINISTRATOR (Part -Time)

Markmywords.inc
11.2013 - Current

MBA -

SIKKIM MANIPAL UNIVERSITY
07.2008 - 01.2011

INTERNATIONAL CABIN CREW

British Airways Plc
04.2007 - Current

Sr. Sales Coordinator

The Park Hotel
08.2006 - 03.2007

Diploma - Aviation, Hospitality and Travel Management

FRANKFINN INSTITUTE oF AIR-HOSTESS
01.2005 - 01.2006

Front Office Administrator

The Oberoi
01.2005 - 08.2006

Bachelor in Business Management - Business Management

BANGALORE UNIVERSITY
04.2003 - 05.2006

Certificate in Information Technology -

NIIT
01.2003 - 01.2004

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MARIA ASHWINY