Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
BusinessDevelopmentManager

Mariaaugustin J

Senior Project Manager
Chennai,RJ

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
3
3
Certifications

Work History

Senior Project Manager

HCL Tech
12.2012 - Current
  • Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Maintained schedules to meet key milestones at every project phase.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Escalation Lead

CSS Corp Private
11.2009 - 12.2012
  • Implemented proactive measures to identify potential escalations, preventing the need for further intervention or additional resources.
  • Providing L3 level Product support and help the research team with Known bugs and unresolved issues
  • Maintaining a Product issue tracker and track the progress along with engineering team
  • Enhanced internal communication between departments, fostering better collaboration in resolving complex cases.
  • Managed high-stress situations with a calm demeanor, prioritizing customer concerns and ensuring timely resolutions.
  • Maintained detailed records of all escalated cases for accurate reporting and informed decision-making at management level.
  • Resolved escalated customer issues by implementing effective problem-solving strategies and providing efficient solutions.
  • Conducted regular reviews of individual team member performance when handling escalated cases, offering constructive feedback and targeted coaching sessions for improvement areas identified.
  • Collaborated with cross-functional teams to address systemic issues that led to recurring escalations, resulting in long-term improvements.
  • Mentored junior staff members in handling challenging situations, increasing their confidence and expertise in managing tough cases effectively.

Education

Master of Science - Information Technology

Hindustan College of Engineering
Chennai, India
04.2001 -

Bachelor of Science - Information Technology

NMSSVN College of Arts And Science
Madurai, India
04.2001 -

Skills

Client Relationship Management

Software

PHP

JScript

MS Office

MS Excel

Power BI

Service Now

Jira

Certification

AWS Cloud Practitioner

Timeline

Professional Scrum Master II

05-2024

AWS Solution Architect

05-2023

AWS Cloud Practitioner

02-2023

Senior Project Manager

HCL Tech
12.2012 - Current

Escalation Lead

CSS Corp Private
11.2009 - 12.2012

Master of Science - Information Technology

Hindustan College of Engineering
04.2001 -

Bachelor of Science - Information Technology

NMSSVN College of Arts And Science
04.2001 -

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Mariaaugustin JSenior Project Manager