Mariadass Swamidas
Miraroad (E)
Summary
Dynamic operations leader with a proven track record at Teleperformance Global Services, excelling in client relationship management and team performance. Skilled in SAP ERP, I drive efficiency and enhance service delivery, ensuring seamless logistics and invoicing processes. Adept at fostering collaboration and coaching teams to achieve operational excellence.
Overview
18
18
years of professional experience
Work History
Team Leader
Teleperformance Global Services Pvt Ltd.
Mumbai
04.2012 - Current
- Process - SIRVA U.S. Logistics Company - Moving & Relocation Services.
- Managing Operations for below line of businesses.
- Quotation of Import & Export Trades for Shipment of Goods.
- Relocation Services - Individual & Corporate Customers with
Domestic & Global Movements. - AP - Invoice Processing & Payment. Vendor Statement
Reconciliation. Exception Report Handling. - Logistics- Drivers Database Maintenance / Fleet - Vehicle Maintenance Management. After hours Driver Road Services through North American Van Lines.
- Customer Services - 27X7 via Zen Desk & Genesys including Chat & Voice.
Sr. Team Member
JP Morgan India Services Pvt. Ltd.
Mumbai
02.2011 - 03.2012
- Process - Bournemouth NAV Validation
- Reconciliation of Trade on sign offs.
- Validating NAV of a Fund which is published in NASDAQ.
- Closing the exceptions with FTS or Bloomberg backups.
- Processing Corporate Actions e.g. Dividends, FX Transactions, Reclaim on Tax.
Team Coach
Intelenet Global Services Pvt. Ltd.
Mumbai
09.2007 - 02.2011
- Process - General Mills Inc. USA, Accounts Payable - Food Manufacturing
Company - Trained new agents on process knowledge to enhance operational efficiency.
Provided constructive feedback and coaching to improve performance.
Facilitated workshops focused on effective communication and best practices. - Performance Review & Supervision during probation.
- Invoice Processing / Exception Handling Workflow on SAP Software.
- Executed three-way matching of purchase orders, shipments, and vendor invoices to ensure accuracy.
Conducted quality checks upon receipt of shipments from manufacturing plants.
Verified proper documentation for all incoming shipments and vendor invoices before processing payments. - Facilitated customer service by managing payment status communications, vendor statement reconciliations, and resolving quality damage issues.
Education
B.B.A/ B.M.S - Management
Mumbai University
Mumbai, INDIA04-2007
Skills
Behavioral Competencies
- Analytical Skills
- Good Communication Skills
- Leadership Skills
- Client Relationship Management
- Operations Management
- Team Management
- Performance Review Management
- SLA Management
Technical Competencies
- SAP ERP Production
- Citrix Environment
- WINS - COSMIC
Projects
LEAD Project - Robotic Process Automation - FTE Reduction Project. Duration 3 Months
Process Ramp Up - Transitioning of Several Projects of Logistic Business. Duration 12 Months
Personal Information
- Date of Birth: 01/07/84
- Gender: Male
- Marital Status: Married
Timeline
Team Leader
Teleperformance Global Services Pvt Ltd.
04.2012 - Current
Sr. Team Member
JP Morgan India Services Pvt. Ltd.
02.2011 - 03.2012
Team Coach
Intelenet Global Services Pvt. Ltd.
09.2007 - 02.2011
B.B.A/ B.M.S - Management
Mumbai University