Maria Domnic A
Sr. Operations Manager
Chennai
Summary
Enthusiastic Senior Operations Manager offering [Number]-year background overseeing production of goods and provision of services in [Industry]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sr Operations Manager
HCL Tech
Chennai
04.2019 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Managed internal and external client-facing relationships through transitional periods.
- Designed processes and systems supporting business needs before, during and after transitions.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Led teams of analysts to evaluate, plan and execute projects.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Developed solutions to address complex issues and operational gaps.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Investigated and corrected or escalated project problems.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
Associate Manager
Sutherland Global Services
Chennai
04.2008 - 01.2019
- Coordinated resources from stakeholders and mapped out project deliverables.
- Oversaw training and onboarding process for all newly hired employees within [Name of Department].
- Mentored and supported [Number] [Type] department employees to create strong workplace culture.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Tracked KPIs and created continuous improvement plans.
- Developed and implemented training initiatives for new hires.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Arts - Business Administration
University Of Madras
Chennai 03.2006 - 07.2009
Skills
Documentation Management
Timeline
Sr Operations Manager
HCL Tech
04.2019 - Current
Associate Manager
Sutherland Global Services
04.2008 - 01.2019
Bachelor of Arts - Business Administration
University Of Madras
03.2006 - 07.2009
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